Neeam Hassan
General Manager
Pietermaritzburg
Summary
Dynamic General Manager with a proven track record at Kairos Centre Of Hope, excelling in operations management and team leadership. Spearheaded budget implementations and enhanced project alignment, driving significant business and societal change. Prioritizing customer relationships and optimizing processes, ensuring high-quality service delivery and operational efficiency.
Overview
20
20
years of professional experience
Work History
General Manager
Kairos Centre Of Hope
12.2023 - Current
- Managed budget implementations, employee reviews, training and schedules.
- Ensure that the various projects, programs, and operational activities within the portfolio align with the company.
- Manage the portfolio at a high level, monitoring performance, risks, and patients progress
- Be responsible for the day-to-day operations of a business segment or location, which includes setting operational policies, creating budgets, and managing staff.
- Track spend against budget, monitor benefits realization, and ensure that the portfolio is delivering the expected business and societal change.
- Support investment decisions by evaluating project and program proposals and providing high-level insights to decision-makers.
Costing and Warranty Clerk/Customer Service Advisor
Audi Pietermaritzburg
11.2014 - 07.2016
- Monitored inventory levels to ensure availability of parts needed for prompt resolution of warranty claims.
- Streamlined warranty claim procedures for increased efficiency and reduced turnaround times.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
- Created comprehensive reports detailing monthly warranty activities for management review and analysis.
- Managed a high volume of incoming calls from customers, addressing concerns regarding warranties and service agreements.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
- Developed strong relationships with vendors, facilitating smoother interactions during the claim process.
Senior Data Analyst/Data Capturer
Right To Care
07.2007 - 03.2014
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
- Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
Power Tool Sales Assistant
Makro
07.2005 - 06.2007
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
High School Diploma -
Raisethorpe Secondary School
Pietrmaritzburg 04.2001 -
Skills
Operations management
Timeline
General Manager
Kairos Centre Of Hope
12.2023 - Current
Costing and Warranty Clerk/Customer Service Advisor
Audi Pietermaritzburg
11.2014 - 07.2016
Senior Data Analyst/Data Capturer
Right To Care
07.2007 - 03.2014
Power Tool Sales Assistant
Makro
07.2005 - 06.2007
High School Diploma -
Raisethorpe Secondary School
04.2001 -