NDZALAMA RAFFIC KUNA

One of six Project Coordinators leading Project Ikhwezi, overseeing the multi-year rebranding of ~850 Caltex service stations to Astron Energy-branded forecourts, including New to Industry (NTI) and New to Company (NTC) sites.

Act as the primary liaison between project teams, retailers, and key stakeholders, ensuring seamless transitions, minimal operational disruptions, and adherence to branding and compliance standards.

Implemented site-specific WhatsApp groups, enhancing real-time communication, issue resolution, and operational efficiency across multiple regions.

Collaborate with Relationship Managers to ensure the successful transition of rebranded sites into business-as-usual operations.

Drive operational effectiveness, customer loyalty, and stakeholder engagement, contributing to Astron Energy’s long-term sustainability strategy in the petroleum industry.

Managed 29 retail sites (fuel & convenience stores), driving sales growth, profitability, and compliance with Engen’s retail operating standards.

Led the One Way Project, a nationwide standardization initiative aimed at improving service consistency, pricing competitiveness, and facility upgrades across Engen’s retail network.

Conducted market analysis and competitor benchmarking, optimizing pricing strategies to enhance Net Promoter Scores (NPS) and customer experience.

Spent two weeks per site implementing operational changes, monitoring compliance, and optimizing financial performance and sales efficiency.

Ensured compliance with Engen Operating Lease agreements, HSEQ requirements, and financial management standards, mitigating risks and maintaining site profitability.

Led high-revenue product categories (Tobacco, Bread, Airtime, ATMs, Pharmaceuticals), developing pricing, distribution, and promotional strategies to maximize category performance.

Conducted range rationalization and space planning, ensuring optimal product placement, sales growth, and customer demand alignment.

Negotiated trading terms, rebate structures, and promotional campaigns, increasing supplier collaboration and revenue streams.

Standardized category performance evaluation across Namibia, Botswana, Lesotho, and Swaziland (NBLS), ensuring seamless regional execution.

Analyzed category performance data to develop growth strategies and supplier engagement plans.

Led supplier sourcing and onboarding for food and non-food categories across Bonjour and La Boutique stores in South Africa.

Negotiated contracts and rebate structures, optimizing costs and supplier terms.

Managed key distribution partnerships, ensuring smooth supply chain operations.

Oversaw SAP vendor approvals and compliance, maintaining procurement governance.

Optimized category performance through strategic pricing, promotions, and supplier management.

• Assist with retail and site licenses process
• Download and arrange monthly reports from ISIS for Paris Head Office
• General operational support and stakeholder management
• Prepare monthly financial reports for Parks Head Office
• Attend compliance meetings