Ndumiso Prince MHLANGA
Highly Disciplined, Customer & Solution-oriented To Boost Sales And Customer Loyalty Through Individualized Services. Resourceful At Learning Customer Need To Drive Upselling And Meet Sales Quota.s. With Good Communication Skills And Fast-learner..
Ekuhruleni
Summary
Proactive and customer-oriented, I excelled at T-Cross Car Wash, enhancing customer satisfaction and loyalty through meticulous vehicle care and interpersonal skills. Expert in cash register operation and vehicle inspections, I significantly contributed to team efforts and sales growth. My proactive approach and ability to maintain high standards under pressure set me apart.
Experienced with vehicle cleaning and maintenance. Utilizes attention to detail to provide high-quality service. Knowledge of customer service principles ensures positive client experience.
Overview
2
2
years of professional experience
Work History
Car Wash Attendant
T-Cross Car Wash
Paulpietersburg, KwaZulu Natal
08.2023 - 01.2025
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
Shop Assistant
Lindokuhle Spaza Shop
Paulpietersburg, KwaZulu Natal
12.2022 - 07.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Reduced wait times by efficiently processing transactions at the cash register.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Developed strong product knowledge to educate customers on features and benefits.
Education
High School Diploma -
Kanyekanye High School
Paulpietersburg, KwaZulu Natal 04.2001 -
Skills
Teamwork and contribution
Cash register operation
Interior and exterior cleaning
Relationship building
Stain removal
Customer Service-oriented
Vehicle inspections
Timeline
Car Wash Attendant
T-Cross Car Wash
08.2023 - 01.2025
Shop Assistant
Lindokuhle Spaza Shop
12.2022 - 07.2023
High School Diploma -
Kanyekanye High School
04.2001 -
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