Ndumiso Duma
IT Technicaian At Reatilability
Durban
Summary
Dedicated and results-driven IT professional with a proven track record in delivering exceptional technical support and services. With 6years of experience in IT field services and a solid foundation in IT infrastructure management, I have honed a comprehensive skill set to effectively address the diverse needs of users and organizations. Currently serving as an IT Helpdesk technician, I excel in diagnosing and resolving hardware, software, and network issues promptly to ensure uninterrupted operations. My expertise extends to hardware maintenance, software installation, and network administration, enabling me to contribute significantly to optimizing IT systems' performance and reliability. Possessing strong communication and interpersonal skills, I excel in building rapport with users, providing user training, and fostering a collaborative IT environment. Proactive and detail-oriented, I am committed to staying abreast of emerging technologies and industry best practices to deliver innovative solutions and enhance organizational productivity.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
IT Help Desk Technician
Retailability
07.2020 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Implemented remote support tools to expedite issue resolution and reduce need for in-person assistance.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Configure and support POS systems
- Support and monitor network in stores
- Investigate and prevent data Sync issues between stores and HO
- Configured hardware and granted system permissions to new employees.
- Tested new software and hardware prior to deployment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates
- Tested new software and hardware prior to deployment
IT Field Technician
Segcom
04.2018 - 06.2020
- Assist clients with queries onsite / TeamViewer, Troubleshooting Desktop computers and Laptops, Computer setups
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Support Intern
Pharmed Pharmaceuticals
3 2017 - 4 2018
- Troubleshooting Desktop computers and Laptops, Software Installation, Network monitoring, End-user support, ERP system support, Computer setups, Purchase of IT equipment, Updating IT Asset Register, And Log calls with 3rd parties (for Printers, Telephones, Network)
Education
National Diploma in Information Technology -
Durban University of Technology, Durban Ritson
Skills
Computer Literacy (MS Office, MS Projects, Visio)undefined
Secondary Education
Mthwalume High School, IsiZulu(HL), English(FA), Mathematics, Accounting, Business Studies, Computer application technology, 2013
Workplace Skills
- Analytical/Critical Thinking
- Communication Skills
- Planning and Multitasking Skills
- Creativity Skills
- Time Management
Capabilities Leadership Roles
- Administration effectiveness
- Peoples Person
- Team Player
- Thrive For knowledge
- Stress tolerate
- Systematic
Willing To Relocate Travel
True
Cell Number
061 296 2889
Personal Information
- ID Number: 9507286079087
- Gender: Male
- Nationality: South African
Driver License
Code 10
References
- Yashay Beosumbar, IT Manager, Pharmed Pharmaceuticals, 0834286861
- Rishen Done, IT Director, Pharmed Pharmaceuticals, 082 872 9230
Certification
Comptia A+
Comptia A+
CompTIA A+ is a globally recognized certification that validates the foundational skills and knowledge required for entry-level IT technicians. It covers a wide range of IT topics, including hardware, software, networking, security, and troubleshooting. Holding the CompTIA A+ certification demonstrates proficiency in areas such as PC installation, configuration, and maintenance, as well as mobile devices, printers, and basic network connectivity. It serves as a solid foundation for IT professionals seeking to pursue careers in technical support, helpdesk, and field service roles.
Timeline
Comptia N+
07-2024
Comptia A+
07-2023
IT Help Desk Technician
Retailability
07.2020 - Current
IT Field Technician
Segcom
04.2018 - 06.2020
IT Support Intern
Pharmed Pharmaceuticals
3 2017 - 4 2018
National Diploma in Information Technology -
Durban University of Technology, Durban Ritson
Similar Profiles
IDRIS METEDADIDRIS METEDAD
IT Support Technician at RETAILABILITYIT Support Technician at RETAILABILITY
Winnie MatoloWinnie Matolo
Beauty Consultant at RetailabilityBeauty Consultant at Retailability
TANGENI BRAWDLEY IKWAMBITANGENI BRAWDLEY IKWAMBI
Store Manager at Retailability (PTY) Ltd (Style & Beaver Canoe)Store Manager at Retailability (PTY) Ltd (Style & Beaver Canoe)