Nduduzo Perfect Zulu

• Arranges reservations and routing for passengers at request of Ticket Agent.

• Examines passenger ticket or pass to direct passenger to specified area for loading. Compile, sort and verify all incoming documents and substantiate validity of all sales transactions

• Plans route and computes ticket cost, using schedules, rate books, and computer.

• Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.

• Assists passengers requiring special assistance to board or depart conveyance. Accurately prepare monthly reconciliation of tickets processed

• Informs travel agents in other locations of space reserved or available.

Sells travel insurance.

• Announces arrival and departure information, using public-address system.

• Telephones customer or Ticket Agent to advise of changes with travel conveyance or to confirm reservation.

• Sells and assembles tickets for transmittal or mailing to customers.

• Answers inquiries made to travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.

• Checks baggage and directs passenger to designated location for loading.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• To Ensure balanced recon between supplier statements and the respective creditor account to keep track of the amounts due

• To liaise with internal and external parties to ensure orders/booking costings and invoice amounts correspond and to follow up on discrepancies

• Requesting relevant information from foreign and local creditors and Reconciling of foreign and local accounts

• Overseeing foreign and local accounts and ensuring that all invoice and payment requests are received, balanced and processed efficiently for payment

• To ensure that all queries from foreign, local creditors and colleagues are correctly addressed and handled efficiently and professionally

• Authenticating of banking details and Dealing with bank queries

• Completing the bank application for overseas transfer of funds

• Closing off international payments and sending proof of payments

• To accurately capture invoices and credit notes on the accounting system in order to reflect in the general ledger

• Ensuring that all invoices are properly authorized in accordance with levels of authority and allocated to the correct supplier and general ledger accounts and codes.

• Compile, sort and verify all incoming documents and substantiate validity of all business transactions

• Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Collaborated with team members to maintain high-quality service standards during peak travel times.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

• Resolving safer options when using Credit Card .
• Outlining groups ( cars ) that are efficient on petrol / diesel
• Placed sales calls and handled sales for incoming customer calls.
• Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
• Collected rent and security deposits to provide timely payments to property owners.
• Resolved customer disputes to maintain positive relationships and increase customer base.
• Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.

• Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Collaborated with team members to maintain high-quality service standards during peak travel times.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
• Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
• Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
• Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
• Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.

• Assist with guidelines on how to retrieve boarding pass
• Rush passenger's to drop off counters
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
• Collecting passenger's information and analyzed potential services.
• Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
• Maintained accuracy of all client interactions through diligent use of KIOSK systems allowing for targeted follow-ups and efficient customer history referencing.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.