NDLOVU SITHEMBILE
Daveyton
Summary
An experienced Housekeeping utility with more than seven years of experience in the hospitality industry. I am dedicated to providing exceptional service, maintaining a clean and organized environment, and helping to ensure that guests have a positive and safe experience. I am reliable, organized, detail-oriented, and have a strong work ethic. I am committed to exceeding guests' expectations and am passionate about the success of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
WAITRES
OceanBasket
01.2021 - Current
- Greet customers, answered questions, and took orders
- Communicated with kitchen staff to ensure orders were correct
- Deliver food to tables in a timely manner
- Monitored customer satisfaction and addressed customer complaints
- Ensure tables were properly set and sanitized
- Assist with food preparation
- Accurately handled payments and reconciled cash drawers
- Replenish drinks and condiments as needed
- Communicate and maintain positive relationships with customers
- Ensure all restaurant regulations are met regarding hygiene and safety
- Clean and reset tables
- Prepare and serve food and beverages to customers.
WAITRESS/HOUSEKEEPER
Victoria & Alfred Hotel
01.2014 - 01.2020
- Cleaned, and maintained hotel rooms, public areas, and hallways
- Removed soiled linens and supplies from guestrooms
- Stocking bathrooms and public areas with supplies
- Sweeping, waxing, polishing, and polishing floors, emptying trash cans and ensuring a clean environment
- Assisting guests with their luggage
- Assisting with the setup of meeting rooms
- Inspecting and repairing furniture and fixtures
- Followed safety regulations to ensure a safe working environment
- Replenish supplies such as soap, toiletries, and lin Clean and sanitize bathrooms, bedrooms, and other guestrooms
- Answer guests' questions and respond to their requests
- Reporting any maintenance issues to the hotel manager
- Greet and welcome guests in a professional and friendly manner.
HOUSEKEEPER
Giglio Boutique Hotel & Spa
01.2010 - 01.2013
- Vacuuming, mopping, and sweeping
- Cleaning bathrooms, kitchens and other common areas
- Restocking supplies and amenities in guestrooms
- Replacing linens and towels
- Maintaining laundry room
- Assisting with special projects as needed
- Reporting maintenance issues to supervisor.
Education
University of Johannesburg
Gauteng 12.2006
Skills
Guest service
Laundry and waste removal
Vacuuming and moping
Sanitation
Safety procedures
Team leadership and supervision
Housekeeping
Knowledge of hotel operation
Able to lift and carry heavy objects
Knowledge of chemical cleaning agents and cleaning equipment
Room decoration
Strong communicational skills to deliver superior customer service
Flexibility to work for extended hours, weekends, and holidays
Attention to detail and maintain a clean and organized environment
Able to work in a hectic and pressured setting
Time management and Problem Solving
Conflict resolution
Multitasking, adaptability, and physical stamina
Accomplishments
- 100% customer feedback.
- Built rapport with customers by asking probing questions and utilizing effective listening skills.
- Ensured customer satisfaction by delivering room services in a time-efficient and accurate manner.
Educationbackground
- Certificate ln Computer Studies
- High School Certificate
References
References Available Upon Request
Certification
Housekeeping certificates
Timeline
WAITRES
OceanBasket
01.2021 - Current
WAITRESS/HOUSEKEEPER
Victoria & Alfred Hotel
01.2014 - 01.2020
HOUSEKEEPER
Giglio Boutique Hotel & Spa
01.2010 - 01.2013
Housekeeping certificates
05-2009
University of Johannesburg