NDLOVU SITHEMBILE
Daveyton
Summary
An experienced Housekeeping utility with more than seven years of experience in the hospitality industry. I am dedicated to providing exceptional service, maintaining a clean and organized environment, and helping to ensure that guests have a positive and safe experience. I am reliable, organized, detail-oriented, and have a strong work ethic. I am committed to exceeding guests' expectations and am passionate about the success of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
WAITRES
OceanBasket
01.2021 - Current
- Greet customers, answered questions, and took orders
- Communicated with kitchen staff to ensure orders were correct
- Deliver food to tables in a timely manner
- Monitored customer satisfaction and addressed customer complaints
- Ensure tables were properly set and sanitized
- Assist with food preparation
- Accurately handled payments and reconciled cash drawers
- Replenish drinks and condiments as needed
- Communicate and maintain positive relationships with customers
- Ensure all restaurant regulations are met regarding hygiene and safety
- Clean and reset tables
- Prepare and serve food and beverages to customers.
WAITRESS/HOUSEKEEPER
Victoria & Alfred Hotel
01.2014 - 01.2020
- Cleaned, and maintained hotel rooms, public areas, and hallways
- Removed soiled linens and supplies from guestrooms
- Stocking bathrooms and public areas with supplies
- Sweeping, waxing, polishing, and polishing floors, emptying trash cans and ensuring a clean environment
- Assisting guests with their luggage
- Assisting with the setup of meeting rooms
- Inspecting and repairing furniture and fixtures
- Followed safety regulations to ensure a safe working environment
- Replenish supplies such as soap, toiletries, and lin Clean and sanitize bathrooms, bedrooms, and other guestrooms
- Answer guests' questions and respond to their requests
- Reporting any maintenance issues to the hotel manager
- Greet and welcome guests in a professional and friendly manner.
HOUSEKEEPER
Giglio Boutique Hotel & Spa
01.2010 - 01.2013
- Vacuuming, mopping, and sweeping
- Cleaning bathrooms, kitchens and other common areas
- Restocking supplies and amenities in guestrooms
- Replacing linens and towels
- Maintaining laundry room
- Assisting with special projects as needed
- Reporting maintenance issues to supervisor.
Education
University of Johannesburg
Gauteng 12.2006
Skills
Guest service
Accomplishments
- 100% customer feedback.
- Built rapport with customers by asking probing questions and utilizing effective listening skills.
- Ensured customer satisfaction by delivering room services in a time-efficient and accurate manner.
Educationbackground
- Certificate ln Computer Studies
- High School Certificate
References
References Available Upon Request
Certification
Housekeeping certificates
Timeline
WAITRES
OceanBasket
01.2021 - Current
WAITRESS/HOUSEKEEPER
Victoria & Alfred Hotel
01.2014 - 01.2020
HOUSEKEEPER
Giglio Boutique Hotel & Spa
01.2010 - 01.2013
Housekeeping certificates
05-2009
University of Johannesburg
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