Ndlelenhle Vilakazi
Entrepreneur
Newcastle
Summary
Developed skills in strategic planning and business development within fast-paced entrepreneurial environment. Proven track record in driving sales growth and managing complex projects, seeking to transition into new field. Leveraging analytical thinking and leadership abilities to contribute to collaborative and innovative setting.
Overview
19
19
years of professional experience
17
17
years of post-secondary education
Work History
Entrepreneur
Personal Business
03.2022 - Current
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
- Negotiated with service providers, securing cost-effective solutions for telecommunications, shipping, and other essential services.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
Store Manager
Old Khaki (Cape Union Mart)
01.2020 - 02.2022
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Old Khaki(Cape union mart)
01.2017 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Old Khaki(Cape union mart)
01.2015 - 01.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Ackermans
01.2007 - 08.2012
- Optimized store displays and appearance via strategic merchandising.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Trainee Manager
Metcash Africa
01.2006 - 01.2007
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Commerce - Supply Chain Management
Mancosa
South Africa 04.2001 - 01.2018
National Diploma - Production and Operations Management
University of Johannesberg
South Africa 04.2001 - 01.2005
High School
Newcastle High School
Newcastle, South Africa 04.2001 - 01.1998
Skills
- Customer relations
- Business planning
- Entrepreneurial personality
- Revenue generation
- Customer acquisition
- Operational planning
- Teamwork and collaboration
- Adaptability and flexibility
Accomplishments
- 1st position Sales to Target performance, 2018, Newcastle Old Khaki
- 1st position Sales to Target performance, 2019, Newcastle Old Khaki
- Best stock loss transformation from 1.8% to 0.5%, 2019, Newcastle Old Khaki
- 1st position Sales to Target performance, 2018, Secunda Old Khaki
- First runner-up, Best Sales to target performance, 2017, Secunda Old Khaki
- Best stock loss transformation from 2.6% to 0.02%, 2016, Secunda Old Khaki
Forenames
Ndlelenhle Fortesque
Physical Address
64 McIntosh Street, Newcastle, 2940
Personal Information
- Date of Birth: 04/27/78
- Gender: Male
- Nationality: South African
- Driving License: Code 10(EC1)
- Marital Status: Married
Skills
Good planning, organizing and execution skills, Analytical, problem solving and decision-making skills, Professional attitude and interpersonal skills, Proficient with computers and other standard office technology, Excellent in stock management, Leadership, recruit and select, Self-motivated and results driven, Responsible and accountable, Respectful, honest and trustworthy, Perform independently, Maintain high standards of performance and conduct / integrity, Demonstrate sound work ethics, Attention to detail, Industrial relations
Timeline
Entrepreneur
Personal Business
03.2022 - Current
Store Manager
Old Khaki (Cape Union Mart)
01.2020 - 02.2022
Store Manager
Old Khaki(Cape union mart)
01.2017 - 01.2020
Store Manager
Old Khaki(Cape union mart)
01.2015 - 01.2017
Store Manager
Ackermans
01.2007 - 08.2012
Trainee Manager
Metcash Africa
01.2006 - 01.2007
Bachelor of Commerce - Supply Chain Management
Mancosa
04.2001 - 01.2018
National Diploma - Production and Operations Management
University of Johannesberg
04.2001 - 01.2005
High School
Newcastle High School
04.2001 - 01.1998
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