NDIVHUWO Vivian Ramalira
Spruitview
Summary
Seasoned Hospitality Professional with 26 years of experience, including 22 years in management. Specialises in front desk operations, revenue management, and guest relations. As Hotel Manager, enhanced guest experiences and achieved business targets through strategic leadership. Focused on continuous improvement and team development.
Overview
6
6
Languages
26
26
years of professional experience
Work History
Hotels Manager
The Ridge Hotel and The RidgePoint Witbank
06.2023 - 09.2026
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Managed hotel operations across front desk, housekeeping and maintenance departments for high satisfaction.
- Managed hotel operations across front desk, housekeeping and maintenance teams.
- Managed inventory control for all hotel supplies, ensuring availability while minimising waste and excess expenditure.
- Managed inventory control for hotel supplies, keeping availability high and waste low.
- Maintained strict security standards to protect guests, staff and property.
- Planned and oversaw special events from setup through close.
- Planned and coordinated special hotel events for smooth guest experiences.
- Planned and oversaw special hotel events from setup through close.
- Planned and oversaw special events at hotel.
- Planned and oversaw special events from setup through close.
- Supported Tsogo Sun operations through consistent daily team assistance.
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Managed inventory control for all hotel supplies, ensuring availability while minimising waste and excess expenditure.
Hotel Manager
HI Monte/Hotel Perte
01.2020 - 05.2023
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Oversaw property management routines, including recruitment, training, and staff matters.
- Developed and implemented sales strategies to attract and retain customers, maintained brand standards, and supported sustainability initiatives.
- Assisted hotel opening team with initial setup and day-to-day operations as hotel manager in 2020.
- Planned and oversaw special events at hotel.
- Controlled inventory for hotel supplies, ensuring availability while minimising waste and expenditure.
- Enforced comprehensive security standards to ensure safety for guests and staff. to protect guests, staff and property.
General Manager
SUN1 Hotels, Edenvale, OR Tambo & Benoni
01.2018 - 12.2019
- Managed hotel operations and implemented strategies to enhance guest experience and operational efficiency.
- Oversaw daily operations, ensuring compliance with quality standards and regulatory requirements.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Monitored and managed expenses to align with budgetary constraints. and allocated financial resources to reach budget goals.
- Prepared financial reports showing operational effectiveness trends and key variances.
- Created guest-ready operating environment, leading to improved guest satisfaction and comfort levels.
- Built successful business culture focused on performance optimisation and goal attainment.
Guest Relations and Front Office Manager
Holiday Inn OR Tambo
03.2017 - 12.2017
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
- Managed front office reservations for rooms, banqueting, and concierge services daily.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
- Coordinated training sessions for new office workers on processes and policies to enhance onboarding efficiency.
- Communicated department objectives and policies to team members during regular meetings.
- Updated other departments on business-level changes, special guests, and local activities to ensure seamless operations.
Assistant Admin Officer
Princess Cruises International
11.2015 - 02.2017
- Managed daily office operations to maintain workflow efficiency and consistently meet administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Maintained organised and updated file systems for easy staff use.
- Verified tag master for guests checking out and coordinated airport and hotel transfers, ensuring seamless departures.
- Prepared letters and keys for guests in transit before turnaround.
- Assigned rooms to guests based on their preferences and requirements., cut keys, and prepared emergency drill letters with updated itinerary.
- Responded to incoming calls to provide information and assistance to guests. and emails, recorded accurate messages, and followed up on enquiries promptly to enhance communication.
Guest Services/Front Office Manager
Garden Court Eastgate and OR Tambo International
01.2012 - 10.2015
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Managed front office operations to keep guest service standards high-volume.
- Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
- Monitored booking trends and adjusted rates to maximise room occupancy.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
- Supervised reception staff and delivered training to improve performance and service quality.
- Organised training sessions on operational procedures to equip new staff with essential processes and policies.
- Organised training sessions for new office workers on processes and policies.
- Developed weekly staff schedules for front office operations and provided month-end updates on team performance.
- Reviewed credit limit reports and resolved rate variance queries daily.
- Coordinated reservations, banqueting, and concierge support to enhance guest arrival experiences.
Assistant Front Office Manager
Davinci Hotel & Suites
01.2010 - 01.2012
- Oversaw daily operations at reception area, ensuring smooth guest check-in and check-out processes. Provided exceptional customer service on guest arrivals.
- Maintained front office procedures and trained front desk staff to deliver professional, friendly service consistently.
- Coordinated front office operations during hotel opening, establishing procedures for smooth guest experiences.
- Supported daily revenue management decisions to maximise occupancy and enhance overall profitability.
- Delivered revenue growth opportunities via upselling incentives promotion and loyalty scheme recruitment.
- Enhanced guest experiences through personalised care, offering upgrades and service add-ons.
- Communicated effectively with other hotel departments to keep consistent service levels throughout stays.
Front Office Duty Manager
Emerald Casino & Resort
10.2008 - 01.2010
- Oversaw daily operations of the hotel, lodge, and chalets to ensure smooth service delivery.
- Coordinated with reservations department to ensure accurate bookings, follow-up on non-guaranteed reservations, manage group lists, and accommodate special requirements.
- Monitored adherence to policies and procedures while conducting room rate audits and float spot checks to enhance guest satisfaction.
- Compiled weekly reports for Hotel General Manager and managed stock levels of reception stationery to support operational needs.
Assistant Front Office and Reservations Manager
Mercure Hotel
06.2002 - 10.2008
- Maximised occupancy revenue through effective rate management and targeted segmentation analysis.
- Produced revenue management yield reports utilising market codes and dynamic pricing strategies.
- Maintain front office procedures and apply rate management daily checks.
- Handle group and FIT bookings, then run daily occupancy and rate checks.
- Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
- Assisted guests daily, providing exceptional service and effective problem-solving.
- Handled modifications, cancellations, and special requests to ensure high levels of customer satisfaction.
- Collaborated with housekeeping and maintenance departments to ensure rooms met company standards for guest arrivals.
- Ordered hotel stationery supplies to maintain adequate inventory levels. and control inventory levels consistently.
- Support Accor Group processes for coordinated revenue operations.
- Delivered frontline reception duties from June 2002 through February 2003.
Food & Beverage Hostess
Walt Disney World
06.2000 - 09.2001
Education
International Diploma - Travel & Tourism Management
Varsity/Emirates College
Cape Town2000
International Diploma - Hotel Management
Varsity/Emirates College
Cape Town1999
Grade 12 -
Dinwiddie High School
Germiston01-1997
Skills
Staff management
P&L management
Revenue optimisation
- Budget management
- Market positioning
- Hotel administration
- Operational compliance
- Staff management
- Staff training
- Guest complaint management
- Guest engagement
- Guest service excellence
- Leadership oversight
- Leadership
- Customer relationship management
- Guest service excellence
Languages
Tshivenda
English
North Sotho
South Sotho
Zulu
Xhosa
Reference
Upon request.
Timeline
Hotels Manager
The Ridge Hotel and The RidgePoint Witbank
06.2023 - 09.2026
Hotel Manager
HI Monte/Hotel Perte
01.2020 - 05.2023
General Manager
SUN1 Hotels, Edenvale, OR Tambo & Benoni
01.2018 - 12.2019
Guest Relations and Front Office Manager
Holiday Inn OR Tambo
03.2017 - 12.2017
Assistant Admin Officer
Princess Cruises International
11.2015 - 02.2017
Guest Services/Front Office Manager
Garden Court Eastgate and OR Tambo International
01.2012 - 10.2015
Assistant Front Office Manager
Davinci Hotel & Suites
01.2010 - 01.2012
Front Office Duty Manager
Emerald Casino & Resort
10.2008 - 01.2010
Assistant Front Office and Reservations Manager
Mercure Hotel
06.2002 - 10.2008
Food & Beverage Hostess
Walt Disney World
06.2000 - 09.2001
International Diploma - Travel & Tourism Management
Varsity/Emirates College
International Diploma - Hotel Management
Varsity/Emirates College
Grade 12 -
Dinwiddie High School