Ndivhuwo Marcia Tshivhase

Conduct customer onboarding and due diligence processes in accordance with KYC, AML, and FICA requirements.
Verify client information and assess risk profiles to ensure compliance with regulatory obligations.
Maintain accurate compliance records and supporting documentation for audit readiness.
Identify onboarding risks, investigate discrepancies, and escalate high-risk cases appropriately.
Support regulatory compliance by ensuring adherence to internal policies and procedures.
Engage with clients professionally to obtain required documentation and resolve onboarding queries.
Contribute to process improvements aimed at strengthening compliance controls and operational efficiency.

Managed customer interactions within a regulated financial environment, while ensuring compliance with company policies.
Handled account verification, payment-related queries, withdrawals, and deposits accurately.
Maintained detailed records and supporting documentation for operational and compliance purposes.
Assisted with settlement processes and administrative reporting activities.
Ensured adherence to internal controls, customer verification requirements, and operational procedures.
Investigated customer concerns and provided timely resolutions while maintaining professional standards.

Provided customer support across banking products, services, and digital channels.
Applied banking compliance procedures relating to KYC, AML, and customer verification requirements.
Maintained accurate customer records and documented interactions in line with regulatory standards.
Escalated complex cases and potential risk concerns through appropriate channels.
Assisted customers with account-related enquiries while ensuring compliance with banking policies.
Supported complaint resolution and contributed to maintaining high service standards.