NDIVHUWO NATALIE MAFELA
Customer Service Representative(L2)
Rosettenvile
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Customer Service Representative(L2)
Merchants SA - A Dimension Data Company, Coca-Cola
11.2017 - Current
- Manage large amounts of incoming calls.
- Place customer’s order. Follow up on Customer’s order, query and complaints Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Answering Emails using PureCloud.
- Processing orders and Logging cooler queries using MSD365.
- Resolving issues and troubleshooting technical problems.
Customer Service Representative
Merchants SA - A Dimension Data Company, Cell C Business Unit
12.2014 - 11.2017
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Education
High School Diploma -
Mulima Secondary School
Mulima, Limpopo 04.2001 -
Payroll & Monthly Sars Returns Certificate - Finance
Academy of York(International Certification of Business
Randburg, South Africa 04.2001 -
Skills
Software Proficient (Microsoft Office Suite, SAP (R3), MSD365 PureCloud,Customer relationship management (CRM)
Communication Skills
Adaptability
Team player
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Problem resolution
Critical thinking
Computer proficiency
Live chat support
Product and service solutions
Microsoft PowerPoint
Service upselling
Professional telephone demeanor
CRM software proficiency
Reading comprehension
Interpersonal skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative(L2)
Merchants SA - A Dimension Data Company, Coca-Cola
11.2017 - Current
Customer Service Representative
Merchants SA - A Dimension Data Company, Cell C Business Unit
12.2014 - 11.2017
High School Diploma -
Mulima Secondary School
04.2001 -
Payroll & Monthly Sars Returns Certificate - Finance
Academy of York(International Certification of Business
04.2001 -