Ndivhuwo Mukhumeni

Building, maintaining or deactivation of all aspects relating but not limited to:

• Suppliers in all systems
• Customers in all systems

- Customer references,

- Credit cards

- Customer profiles in GDS

- Service fees

• Agencies in all systems
• Financial set ups
• Category maintenance (voucher, tickets)
• American Express Global
• User access including password resets in all systems (GDS,Netsuite,AGM, Portal,TravelIT,Iveri)
• Implementations - testing, migrations of all accounts on all OBTs
• GDS support

- Sabre,Amadeus,Galileo

- New and deactivation requests

- Missing tickets

• General support in all applications
• Escalation to third parties

• Involved in all testing procedures and wrote test cases and scenarios for development team.
• Used helpdesk to track, maintain and update trouble tickets.
• Prepared in-depth reports for each project managed and updated documentation as changes occurred.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Provided training to end users on new and updated systems and software.
• Developed and maintained effective client communications to guarantee client satisfaction.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Rolled out Application updates.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Worked with software development team on reported errors and bugs on newly released Applications and assisted in deployment of release fixes.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Ensure severity 1 issues are dealt with timeously and escalated accordingly.
• Vast experience in Sabre & Amadeus native

• Issuing of MCO's, Rebate tickets, paper and electronic tickets.
• Revalidation of tickets and assisting with Fare Calculations.

• Completing of Credit card charge forms and Pro forma.

• Fare Builds (manual)

• Refunds

• Daily sales report BA & MN

• Administration & filing

• Dealing with Call Centre agents, Travel Agents and Tour operators.

• Clearing of shared queues daily

• Daily Banking of money collected

• Dealing with conflict

• Assisting Supervisor with monthly ticket stock, ticket ordering and stock reconciliation

• Booking flights for voyager members
• Making changes to bookings
• Loading miles for voyager members
• Advising passengers of cheaper routes

• Performed bookings for flights and accommodation.
• Name changes
• Schedule changes
• Issuing 30 and more tickets per day.
• Upgrade of bookings for accommodation and flights

• Check-in
• Ticket sales - Making new bookings and exchanging tickets of about 70 passengers and more per day.
• Assisting UMNR and passengers who needs help in getting around airport.
• Assisting passengers who missed their flights.
• Boarding Passengers 500 and more passengers from International and domestic flights.