Ndiniso Ndiniso
Food and Beverage Operations Manager
Boksburg
Summary
Experienced Food & Beverage Operations Manager with over 20 years in 5-star hotels and restaurants. Expertise in hotel administration, cost control, customer satisfaction, and staff leadership. Proven ability to enhance guest experiences, manage large-scale events, and optimize food and beverage operations to drive profitability. Strong knowledge of both front and back-of-house management, with a hands-on leadership style and focus on results.
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
7
7
Languages
Work History
General Manager (F&B Operations Manager)
COFI Midrand
11.2024 - Current
- Oversee full food and beverage operations, staff supervision, and customer service delivery
- Manage budgets, menu pricing, and supplier contracts
- Implement marketing strategies and promotions to drive sales
- Ensure health and safety compliance and high-quality service standards
Food & Beverage Manager
The Capital Empire
02.2022 - 08.2024
- Directed restaurant and banqueting operations
- Recruited and trained staff, managed performance and schedules
- Maintained strict cost control and increased profit margins
- Drove customer satisfaction through quality control and service excellence
Food & Beverage Manager
Four Seasons Hotel
02.2017 - 01.2021
- Company Overview: 5-Star
- Oversaw premium food & beverage service, events, and special functions
- Coordinated menu development with chefs
- Ensured guest satisfaction and quality standards across all outlets
- 5-Star
Education
National Diploma - Hospitality Management
The Capital Academy
01.2024 - Current
Management Development Program - undefined
Tsogo Sun Academy
01.2017 - 12.2017
National Senior Certificate - undefined
Thuto Tiro Comprehensive
01.2004 - 12.2004
Skills
Operations Management
Event & Banqueting Coordination
Staff Training & Leadership
Financial & Budget Control
Menu Planning & Costing
Customer Service Excellence
Stock & Inventory Control
Regulatory Compliance
Vendor & Supplier Relations
Front Office Systems & Procedures
Quality management
Leadership and team building
Effective leader
Expense control
Schedule management
Project planning
Operations oversight
Performance improvement
Team building
Staff supervision
Customer relationship management
Operations management
Budget analysis
Strategic planning
Workflow planning
Goal setting
Training and development
Relationship building
Time management
Client relations
Contract negotiations
Staff motivation
Financial administration
Organizational development
Advertising and marketing
Staff training and development
Verbal and written communication
Team player
Recruitment
Customer relations
Branding
Staff training/development
Process improvements
Staff management
Efficient multi-tasker
Budget coordination
Problem resolution
Personal Information
- Available: 1 week notice
- Date of Birth: 12/19/86
- Driving License: Code 10
Technical Proficiency - Systems
- Pilot
- GAAP
- Protel
- Opera
- Macro
- MarketMan
- BirchStreet
- Lightspeed
Timeline
General Manager (F&B Operations Manager)
COFI Midrand
11.2024 - Current
National Diploma - Hospitality Management
The Capital Academy
01.2024 - Current
Food & Beverage Manager
The Capital Empire
02.2022 - 08.2024
Food & Beverage Manager
Four Seasons Hotel
02.2017 - 01.2021
Management Development Program - undefined
Tsogo Sun Academy
01.2017 - 12.2017
National Senior Certificate - undefined
Thuto Tiro Comprehensive
01.2004 - 12.2004