Ndingase Charlotte Sunmola
Muckleneuk,Pretoria
Summary
Final year LLB candidate with 7 years of administrative experience in the pharmaceutical industry and 5 years as a secretary in a medical practice. Demonstrated ability to manage complex tasks efficiently and support legal processes. Committed to transitioning into the legal field with a strong work ethic and professional demeanor.
Overview
3
3
Languages
1
1
year of post-secondary education
18
18
years of professional experience
Work history
Pharmacist Assistant (Part-Time)
Clicks Retail Pharmacies
2023.01 - 2026.07
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Improved patient outcomes by providing accurate medication and dosages under the supervision of a Pharmacist.
- Dispensing of medication and the Government Clinics (DOH) parcel.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Promoting public health awareness within the community.
- Assist with stock cycles and stocktaking.
Administrator
Medipost Courier Pharmacy
Pretoria
2014.03 - 2021.11
- Conduct regular process audits and flag improvement areas for action plans.
- Capture patient information while maintaining confidentiality under POPI Act requirements.
- Create a structured filing system that improves document retrieval and reduces misfiles.
- Deliver exceptional customer service by responding quickly and resolving issues thoroughly.
- Manage daily tasks using time management to improve employee productivity.
- Screen incoming calls, route calls, and record messages for staff.
- Computerise office tasks to handle customer communications and track delivery records.
- Maintain personnel records and update internal databases for document management.
Secretary
General Practitioner
Germiston
2009.01 - 2014.02
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Opening new files and Data Capturing patient information into the system.
- Improved billing processes by diligently verifying medical aid coverage, submitting claims, and following up on unpaid balances.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and following POPI Act guidelines to maintain patient trust.
- Documented patient medical information, histories, and medical aid details to facilitate smooth appointments and payment processing.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
High School Certificate - Grade 12
Germiston High School
Germiston 2001.12 -
Certificate - Post Basic Pharmacist Assistant
S Buys Academy
Carletonville 2019.12 - 2021.05
LLB Degree -
UNISA
2003.01 -
Skills
- Customer service expertise
- Teamwork and independence
- Professional demeanor
- Organizational skills
- Willingness to learn and perform tasks
Languages
seSotho
Advanced
isiZulu
Advanced
English
Advanced
References
- Dr Peter Velter, Manager-General Practitioner, petervelter@gmail.com, 011 865 3148, 083 301 9277
- Ms Kenalemang, Ngati, Supervisor Pharmacist-Medipost Pharmacy, ngatikkm@gmail.com, 079 114 2961
- Ms Christinah Kgoale, Pharmacy Manage-Clicks Pharmacy Tshwane Mall, Clk8180pharm@clicks.co.za, 071 545 3800
Timeline
Pharmacist Assistant (Part-Time)
Clicks Retail Pharmacies
2023.01 - 2026.07
Certificate - Post Basic Pharmacist Assistant
S Buys Academy
2019.12 - 2021.05
Administrator
Medipost Courier Pharmacy
2014.03 - 2021.11
Secretary
General Practitioner
2009.01 - 2014.02
LLB Degree -
UNISA
2003.01 -
High School Certificate - Grade 12
Germiston High School
2001.12 -