Summary
Overview
Work History
Education
Skills
Contacts
Timeline
Generic
NDIMA NCANYWA

NDIMA NCANYWA

East Landon

Summary

Experienced and dedicated Rental Sales Agent specializing in returns, with a passion for delivering exceptional customer service. Expertise in telephone etiquette and connecting with customers developed through roles as a traveling data capture agent and driver/delivery agent. Thriving in current position as a Rental Sales Agent at Returns, consistently exceeding expectations to ensure customer satisfaction. Committed to continuous improvement, currently studying Transport Management to enhance skills and knowledge. Eager to contribute to a company that fosters professional growth.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Rental Sales Agent at returns

Avis Rent a Car
04.2024 - Current
  • Check-ins and Check-outs: Managing the process of checking in and out rental vehicles, ensuring a smooth and efficient experience for customers.
  • Vehicle Pre-Inspection and Termination: Conducting thorough pre-inspections of vehicles before they are rented out and upon their return, ensuring they meet all safety and quality standards.
  • Damage Recording and Report Completion: Accurately recording any damages to vehicles and completing detailed damage reports to maintain transparency and accountability.
  • Customer Service: Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive rental experience for all customers.
  • Working at the Kiosk: Assisting customers at the rental kiosk, processing transactions, and providing information about rental options and policies.

Driver/delivery agent

Avis Rent a Car
05.2022 - 04.2024
  • Customer Assistance in Parking: Providing support to customers in the parking area, ensuring they find their vehicles easily and addressing any immediate concerns they may have.
  • Cleaning and Preparation of Rental Cars: Ensuring that all rental vehicles are thoroughly cleaned and prepared for the next customer, maintaining high standards of cleanliness and presentation.
  • Fleet Maintenance: Overseeing the maintenance of the branch's fleet, including arranging for regular services and managing damage repairs to keep all vehicles in optimal condition.
  • Booking Management: Keeping track of vehicle bookings, modifying fuel levels, and updating Rental Agreements (RAs) using the Wizard system to ensure accurate records and efficient operations.
  • Kiosk Assistance: Assisting Rental Sales Agents (RSAs) at the kiosk during busy periods, helping with the check-out process to expedite service and enhance customer experience.
  • Customer Guidance: Advising customers on suitable counter products and selecting the right vehicles for their specific rental needs and travel routes, ensuring they have a seamless rental experience.
  • Fuel Management: Calculating and recording daily petrol movements on a monthly basis to maintain accurate fuel inventory and control costs.

Roving data Capture/ Driver

Khethimpilo Free aids Living
08.2022 - 04.2023
  • Patient Information Capture: Accurately capturing patient information to ensure records are up-to-date and comprehensive.
  • Screening Assistance: Assisting patients with completing screening forms and conducting initial screenings to facilitate smooth processing.
  • Data Collection and Entry: Collecting written data and entering it into the EVDS System and RedCap, ensuring accuracy and reliability of the information.
  • Vaccine Temperature Monitoring: Collecting, recording, and capturing data on vaccine temperatures to maintain proper storage conditions and compliance with health regulations.
  • Equipment Transport and Delivery: Transporting and delivering essential equipment to various sites, ensuring timely and safe delivery.
  • Coordination with Healthcare Professionals: Liaising with Professional Nurses and the LSA head to coordinate tasks for different sites, ensuring daily targets are met and operations run smoothly.

Education

Matric - undefined

Dansa International College

Diploma - logistics and Supply chain management

Rosebank College Online

Skills

Customer Service Excellence

Contacts

0683348295, 0825922211, Ndimancanywa96@gmail.com

Timeline

Rental Sales Agent at returns

Avis Rent a Car
04.2024 - Current

Roving data Capture/ Driver

Khethimpilo Free aids Living
08.2022 - 04.2023

Driver/delivery agent

Avis Rent a Car
05.2022 - 04.2024

Matric - undefined

Dansa International College

Diploma - logistics and Supply chain management

Rosebank College Online

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