NDIMA NCANYWA
East Landon
Summary
Experienced and dedicated Rental Sales Agent specializing in returns, with a passion for delivering exceptional customer service. Expertise in telephone etiquette and connecting with customers developed through roles as a traveling data capture agent and driver/delivery agent. Thriving in current position as a Rental Sales Agent at Returns, consistently exceeding expectations to ensure customer satisfaction. Committed to continuous improvement, currently studying Transport Management to enhance skills and knowledge. Eager to contribute to a company that fosters professional growth.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Rental Sales Agent at returns
Avis Rent a Car
04.2024 - Current
- Check-ins and Check-outs: Managing the process of checking in and out rental vehicles, ensuring a smooth and efficient experience for customers.
- Vehicle Pre-Inspection and Termination: Conducting thorough pre-inspections of vehicles before they are rented out and upon their return, ensuring they meet all safety and quality standards.
- Damage Recording and Report Completion: Accurately recording any damages to vehicles and completing detailed damage reports to maintain transparency and accountability.
- Customer Service: Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive rental experience for all customers.
- Working at the Kiosk: Assisting customers at the rental kiosk, processing transactions, and providing information about rental options and policies.
Driver/delivery agent
Avis Rent a Car
05.2022 - 04.2024
- Customer Assistance in Parking: Providing support to customers in the parking area, ensuring they find their vehicles easily and addressing any immediate concerns they may have.
- Cleaning and Preparation of Rental Cars: Ensuring that all rental vehicles are thoroughly cleaned and prepared for the next customer, maintaining high standards of cleanliness and presentation.
- Fleet Maintenance: Overseeing the maintenance of the branch's fleet, including arranging for regular services and managing damage repairs to keep all vehicles in optimal condition.
- Booking Management: Keeping track of vehicle bookings, modifying fuel levels, and updating Rental Agreements (RAs) using the Wizard system to ensure accurate records and efficient operations.
- Kiosk Assistance: Assisting Rental Sales Agents (RSAs) at the kiosk during busy periods, helping with the check-out process to expedite service and enhance customer experience.
- Customer Guidance: Advising customers on suitable counter products and selecting the right vehicles for their specific rental needs and travel routes, ensuring they have a seamless rental experience.
- Fuel Management: Calculating and recording daily petrol movements on a monthly basis to maintain accurate fuel inventory and control costs.
Roving data Capture/ Driver
Khethimpilo Free aids Living
08.2022 - 04.2023
- Patient Information Capture: Accurately capturing patient information to ensure records are up-to-date and comprehensive.
- Screening Assistance: Assisting patients with completing screening forms and conducting initial screenings to facilitate smooth processing.
- Data Collection and Entry: Collecting written data and entering it into the EVDS System and RedCap, ensuring accuracy and reliability of the information.
- Vaccine Temperature Monitoring: Collecting, recording, and capturing data on vaccine temperatures to maintain proper storage conditions and compliance with health regulations.
- Equipment Transport and Delivery: Transporting and delivering essential equipment to various sites, ensuring timely and safe delivery.
- Coordination with Healthcare Professionals: Liaising with Professional Nurses and the LSA head to coordinate tasks for different sites, ensuring daily targets are met and operations run smoothly.
Education
Matric - undefined
Dansa International College
Diploma - logistics and Supply chain management
Rosebank College Online
Skills
Customer Service Excellence
Telephone Etiquette
Vehicle Inspection and Maintenance
Data Entry and Management
Booking and Inventory Management
Equipment Transport and Delivery
Coordination and Liaison
Damage Reporting
Fuel Management
Kiosk Operations
Customer Guidance
Contacts
0683348295, 0825922211, Ndimancanywa96@gmail.com
Timeline
Rental Sales Agent at returns
Avis Rent a Car
04.2024 - Current
Roving data Capture/ Driver
Khethimpilo Free aids Living
08.2022 - 04.2023
Driver/delivery agent
Avis Rent a Car
05.2022 - 04.2024
Matric - undefined
Dansa International College
Diploma - logistics and Supply chain management
Rosebank College Online