ndiko sinxoto
Butterworth
Summary
A highly motivated and detail-oriented professional with experience in customer service, office administration and financial services. Proven track record in client support, documentation, and branch operations. Eager to contribute to a dynamic team in a environment utilizing strong Organizational skills and a customer-centric approach.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Branch Consultant
Sanlam Retail Mass
05.2024 - 09.2024
- Assisted in client onboarding and management, ensuring a seamless customer experience
- Managed branch documentation, including contracts and financial records, ensuring accuracy and compliance with regulatory standards
- Handled inquiries and provided clients with information on various financial products and services offered by Sanlam
- Collaborated with the sales teams to ensure smooth operations and to provide administrative support
Bank Better Champion/Service Consultant
Capitec Bank
05.2019 - 09.2023
- Delivered excellent customer service, assisting clients with banking needs and product knowledge
- Processed transactions, handled complaints, and provided solutions to enhance client satisfaction
- Managed data entry tasks and updated client records, ensuring confidentiality and accuracy
- Conducted cross-selling of financial products and services to meet the clients’ financial goals
Junior Accounts Clerk
Linlos Investments 4CC
07.2018 - 05.2019
- Assisted in preparation and maintenance of financial reports, including invoices, payments, and receipts
- Processed and reconciled accounts payable and receivable transactions
- Helped prepare monthly financial reports and managed data entry for accounting software
- Supported senior accountants in budget tracking and audits
- Ensured compliance with financial policies and procedures
Shuttle Coordinator (Freelance)
03.2011 - 05.2019
- Coordinated transportation schedules and ensured timely pick-ups/drop-offs for clients
- Communicated with clients and drivers to provide efficient services
Contract Office Assistant (HR Training Division)
Transnet
04.2015 - 06.2015
- Provided administrative support to the HR team, assisting with document preparation and record-keeping
- Scheduled and coordinated training sessions, ensuring smooth logistics for both trainers and attendees
- Managed office supplies, correspondence, and file organization
Career Development Officer Intern
Northlink TVET College
09.2014 - 03.2015
- Provided individual career guidance and counseling to students to assist with career planning
- Conducted workshops on resume writing, interview techniques, and job search strategies
- Coordinated internship and job placement opportunities by liaising with local employers and industry professionals
- Organized and facilitated career-related events, such as job fairs and employer presentations
- Maintained and updated records of student progress, employment outcomes, and career development activities
- Assisted in creating career resources and materials to support students in their job search process
Retail Store Assistant Manager
Gonubie Superspar
03.2008 - 11.2009
- Supervised staff and managed daily store operations, ensuring an organized and efficient retail environment
- Assisted with inventory control, cash management, and customer service tasks
- Trained and mentored junior staff, improving productivity and team performance
Education
Bachelor of Social Science - Sociology, English
University of Fort Hare
East LondonGrade 12 - Business Studies
Umtata College of Maths, Science and Commerce
Umtata12.2005
Skills
Customer service excellence
Office administration and coordination
Documentation and record-keeping
Financial services support
Client relationship management
Time management and multitasking
Strong communication skills
Proficiency in MS Office (Word, Excel, Outlook)
Certification
class of business: long term insurance, Sanlam, 2024
References
- Miss yolanda mbande, Branch Administrator, Sanlam, +27 47 401 4002, +27 60 898 6960, yolandambande@sanlamsky.co.za
- Mrs philiswa ngovela, Branch Manager, Capitec Bank, +27 87 756 0516, +27 62 196 7921, br002365@capitecbank.co.za
- Ms lynette mcpherson, Chief Financial Officer, Linlos Investments 4CC, +27 43 722 4901, +27 83 656 6618, linlos@mweb.co.za
- Mr mark gerber, Chief Executive Officer, Coach Connections, +27 21 559 7000, +27 82 426 8023, info@coachconnections.co.za
Activities
- Facilitator, transnet bring a girl child to work programme, Transnet, 06/16/15, 06/20/15, Facilitated Workshops and mentorship sessions for young girls promoting career opportunities in various fields., Guided participants through job shadowing experiences, providing insights into professional roles., Delivered motivational talks to inspire self-confidence and ambition among participants.
- Treasurer, Gender based society, University of Fort Hare, 02/01/07, 11/30/07, Managed the society’s budget and financial records, ensuring transparency and accountability in all transactions., Coordinated fundraising activities and events to support initiatives promoting gender equality and awareness., Collaborated with society members to plan and execute educational programs and outreach activities.
Timeline
Branch Consultant
Sanlam Retail Mass
05.2024 - 09.2024
Bank Better Champion/Service Consultant
Capitec Bank
05.2019 - 09.2023
Junior Accounts Clerk
Linlos Investments 4CC
07.2018 - 05.2019
Contract Office Assistant (HR Training Division)
Transnet
04.2015 - 06.2015
Career Development Officer Intern
Northlink TVET College
09.2014 - 03.2015
Shuttle Coordinator (Freelance)
03.2011 - 05.2019
Retail Store Assistant Manager
Gonubie Superspar
03.2008 - 11.2009
Bachelor of Social Science - Sociology, English
University of Fort Hare
Grade 12 - Business Studies
Umtata College of Maths, Science and Commerce