Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Contacts
Personal Information
References
Languages
Personal Qualities
Attributes
Languages
Timeline
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Ndibadzo Wada Mokgopo

Gaborone

Summary

Dynamic professional with a proven track record at Mascom Wireless, excelling in customer service and business development. Skilled in data analysis and financial transactions, I have successfully enhanced customer engagement and streamlined KYC processes, driving operational efficiency and fostering strong client relationships. Committed to delivering exceptional results in fast-paced environments.

Overview

2
2
years of professional experience

Work History

MY ZAKA warrior

Mascom Wireless Telecommunications Company
08.2024 - 12.2024
  • Providing expert advice and guidance to customers on how to use MY ZAKA services for financial transactions, such as transfers, bill payments, and airtime top-ups.
  • Assisting in resolving customer issues related to the MY ZAKA mobile money platform, including troubleshooting technical problems and addressing service-related inquiries.
  • Offering personalized consultation to customers on mobile money account setup, security features, and best practices for secure transactions.
  • Identifying potential business opportunities and partnerships that can expand the reach and utilization of MY ZAKA services.

KYC line marshall

Mascom Wireless Telecommunications Company
03.2024 - 07.2024
  • Collecting and verifying KYC documentation from customers, ensuring all required personal and business information is accurate and complete.
  • Confirming customer identity through the appropriate channels, including government-issued identification, utility bills, and other supporting documents.
  • Ensuring that customers meet the criteria set out by Mascom Wireless, regulatory bodies, and financial institutions in relation to anti-money laundering (AML) and combating the financing of terrorism (CFT).

Attachment

Ministry of Youth, Empowerment, Sports and Culture Development
05.2023 - 07.2023
  • Assisting in maintaining employee records, ensuring accuracy and confidentiality of personal and job-related information.
  • Assisting in monitoring attendance and leave records, ensuring they are properly documented and updated.
  • Assisting in processing employee payroll by ensuring all relevant data (e.g., working hours, leave, overtime) is accurately entered into the payroll system.

Education

BACHELOR OF ARTS - BUSINESS MANAGEMENT

SHEFFIELD HALLAM UNIVERSITY
12.2024

Skills

  • Team leadership
  • Data Analysis
  • Customer Service
  • Data Analysis
  • Business Development
  • Communication
  • Financial Transactions

Roles And Responsibilities

  • Ensures that a company or department is on track to meet its financial goals.
  • Reports to other executives or to the owner directly.
  • Directs team or group leaders.
  • Motivates workers through incentives and positive feedback.
  • Develops and implements budgets.
  • Prepares reports for management.
  • Ensures workers have the resources to complete their work.

Contacts

(+267) 75396960, ndibadzo2@gmail.com

Personal Information

  • Date of Birth: 04/01/02
  • Gender: Female
  • Nationality: Motswana

References

  • Gomolemo Sebifo, Mascom KYC, Gaborone, Botswana, +267 72497746
  • Mrs. Onkabetse Malale, +267 77050652, Ositwane@gov.bw
  • Dr. Mari an Taimu, +267 3953062 / +267 7275962, mariant@bac.ac.bw

Languages

  • English
  • Setswana

Personal Qualities

  • Personally ambitious and achievement focused.
  • Able to tactfully deal with difficult customers.
  • Self-motivated individual.

Attributes

  • Enthusiastic and self-motivated.
  • Highly organized with good planning skills and ability to meet strict deadlines.
  • Excellent written and oral communication skills with ability to clearly communicate ideas and results to non-technical business people.
  • Ability to work under pressure.

Languages

English
Advanced (C1)
C1
Setswana
Proficient (C2)
C2

Timeline

MY ZAKA warrior

Mascom Wireless Telecommunications Company
08.2024 - 12.2024

KYC line marshall

Mascom Wireless Telecommunications Company
03.2024 - 07.2024

Attachment

Ministry of Youth, Empowerment, Sports and Culture Development
05.2023 - 07.2023

BACHELOR OF ARTS - BUSINESS MANAGEMENT

SHEFFIELD HALLAM UNIVERSITY
Ndibadzo Wada Mokgopo