Ndeshipanda Ndakalako
IT Specialist/Technician
Windhoek
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Veya ICT - Contracted by Standard Bank Namibia ( 2016 - up to Now)
Windhoek
06.2016 - Current
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process. (including printers)
- Tested new products offerings prior to release to assist development team in bug identification. (e.g Finacle, Business online, KYC)
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted Users in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1,2,3 IT support to non-technical internal users through desk side support services.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Orchestrated integration and communication of software upgrades.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Education
Diploma Computer Engineering - Information Technology
Institute of Information And Technology
Windhoek, Namibia 06.2015 - Current
Skills
Operating system management
undefinedRefences
Dave Amadhila
Network Engineer/Specialist
Standard Bank Namibia
+264 81 77 33 488
Richard Shoikuti
Data Provisioning Engineer
Standard Bank Namibia
+264 81 410 78 03
Timeline
IT Support Specialist
Veya ICT - Contracted by Standard Bank Namibia ( 2016 - up to Now)
06.2016 - Current
Diploma Computer Engineering - Information Technology
Institute of Information And Technology
06.2015 - Current
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