Ndanele Elias Dawete

• Mentored staff members on best practices, fostering a culture of continuous learning within the unit and in the entire hospital.
• Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
• Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs. I initiated electronic matron reports which extended to clinical management group reports, reducing costs and realising the fourth industrial revolution.
• Increased customer satisfaction with consistent quality control measures and proactive issue resolution. Close monitoring of customer complaints and compliments.
• Coordinated efforts among various departments in the hospital as night supervisor, weekend supervisor and afternoon hospital relief to effectively manage resources and meet patient care and customer focus consistently.
• Managed budgets for multiple projects, through participating in the Cost Containment Committee meetings.
• Analyzed data trends though HMS2 and and e-tick registers to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
• Collaborated with executive leadership (Deputy Nursing Manager and CEO) to develop strategic plans aimed at achieving long-term organisational growth and success.
• Improved team productivity through effective communication, training (unit teaching and workshops), and performance evaluations (PMDS).
• Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
• Spearheaded initiatives promoting an inclusive work environment that valued diversity and encouraged employee engagement at all levels throughout the organization.
• Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
• Conducted regular risk assessments and lead in the development of the institution RISK REGISTER to proactively identify potential issues affecting operations or financial stability.
• Led cross-functional teams in the successful implementation of new systems and procedures. Resistance to introduction of computers and electronic HSM2 application.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Resolved complaints even before resorting to the complaints procedure.
• Reported issues to higher management with great detail.
• Reduced operational risks while organizing data to forecast performance trends.

• Promoted a safe and hygienic environment through diligent infection control practices.
• Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
• Improved patient outcomes by developing and implementing individualized care plans.
• Maintained strict adherence to regulatory guidelines while performing nursing duties, ensuring compliance with all applicable standards.
• Administered medications accurately, ensuring proper dosage and timely distribution.
• Educated patients on preventative measures for chronic illnesses, promoting positive lifestyle changes that contribute towards overall health.
• Collaborated with interdisciplinary team members to provide comprehensive patient care.
• Enhanced patient satisfaction through compassionate and empathetic communication.
• Implemented effective pain management strategies, optimizing patient comfort levels during their stay.
• Managed time effectively, prioritizing tasks based on the urgency of patient needs.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

• Meeting sales targets to ensure productivity and sustenance of the organisation.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.

* Achieved great learner results while I offered English 10 and Mathematics grade 11 and 12 due to shortage of educators at the time.