Ndaba Mkhize
Durban
Summary
Motivated and service-oriented professional with a strong background in customer service. Trained cabin crew member with excellent communication, problem-solving, and organizational skills. Passionate about delivering exceptional experiences and contributing to team success in a fast-paced and dynamic environment.
Overview
4
4
years of professional experience
Work History
Receptionist
The Concierge Hotel
Durban, South Africa
11.2025 - 03.2026
- Welcomed guests and clients in friendly, positive manner.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
Waiter
The Versailles
Durban, South Africa
09.2024 - 11.2024
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
Assistant Finance Officer
One Love Feeding Scheme
Durban, South Africa
02.2022 - 11.2022
- Captured, verified, and maintained financial data and records for projects and organisational activities, supporting accurate reporting and decision-making.
- Monitored expenditures, ensuring appropriate use of funds in line with organisational policies and budgets, contributing to financial integrity.
- Managed financial transactions and record-keeping, ensuring compliance with company policies and regulatory standards.
Education
One Year Training Programme - (Air Travel, Customer Service and Cabin Crew)
Skyy Aviation Academy
Durban, KZN01-2024
National Senior Certificate - (Diploma)
St James College
Durban, KZN01-2022
Skills
- Customer service
- Professional communication
- Data protection compliance
- Satisfaction monitoring
- Financial management
- Team collaboration
- Positive attitude
- Patience and tolerance
Languages
English
First Language
Timeline
Receptionist
The Concierge Hotel
11.2025 - 03.2026
Waiter
The Versailles
09.2024 - 11.2024
Assistant Finance Officer
One Love Feeding Scheme
02.2022 - 11.2022
One Year Training Programme - (Air Travel, Customer Service and Cabin Crew)
Skyy Aviation Academy
National Senior Certificate - (Diploma)
St James College