Ncumisa Ziyanda Deleki
Representative: Enterprise Client Service
Pinetown
Summary
I am a hardworking individual who is not afraid of challenges. I am a fast learner and have very good organizational skills. I can work as an individual but also in a team. I have very good social abilities and can interact with a variety of people from diverse backgrounds. I am a goal orientated person who is willing to learn and grow more.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills.
Overview
16
16
years of professional experience
1
1
Language
Work History
Representative: Enterprise Client Service
MTN
10.2024 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Sales Consultant
Vodacom 4U Pavilion
08.2019 - 03.2024
- Corporate and Individual contracts, upgrades, fibre and other corporate solutions
- Systems: M2, C3D & VPP
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Sales Consultant
EC3 (East Cost Call Center)
02.2018 - 07.2018
- Glocell campaign (Cellphone contract upgrades), campaign closed down end June.
- Cell C contract upgrades in July 2018.
- Rewards: Magical 7 award (Student mentality, recipe, time keeping, never quit, attendance, attitude and consistency.
Admin Clerk
PEO mining solutions
01.2015 - 12.2017
- Placing PPE orders for employees, bookings for induction training and medicals for employees, creating files for employees, Capturing employee's hours on the salary spreadsheet, invoicing, emails and attending employee's enquiries.
Area manager (6 branches)
Holywoodbets.net
01.2013 - 01.2014
- Co-ordinate branch operations create and submit daily and monthly reports. Motivate the team to reach daily targets to reach monthly targets. Making sure companies are working on profits. Making sure branches comply with Gambling board rules and regulations. Checking branch closing balances and End of day recon. Making sure branches bank daily to keep minimal amounts in branches.
- Rewards: Supervisory Empowerment Programme (NQF level 4) 2012
- FICA Compliance Officer 2013
Sales and marketing team leader
Holywoodbets.net
06.2010 - 01.2012
- Accomplishes marketing and organizing mission by completing related results needed. Identifies marketing opportunities by identifying consumer requirements. Competitor's strengths and weaknesses.
- Improves product marketability and profitability by researching and identifying. Provides information by collecting and analyzing and summarizing trends.
Education
Matric - Grade 12
Holly Cross High School
Umtata, Eastern Cape11-2007
Skills
Timeline
Representative: Enterprise Client Service
MTN
10.2024 - Current
Sales Consultant
Vodacom 4U Pavilion
08.2019 - 03.2024
Sales Consultant
EC3 (East Cost Call Center)
02.2018 - 07.2018
Admin Clerk
PEO mining solutions
01.2015 - 12.2017
Area manager (6 branches)
Holywoodbets.net
01.2013 - 01.2014
Sales and marketing team leader
Holywoodbets.net
06.2010 - 01.2012
Matric - Grade 12
Holly Cross High School
References
- Kgantse Ramaila, Manager, 0832128916, MTN
- Sachin, Ramlall, Manager, 0846208167, VD
- Ingrid, Dunn, Team leader, 0769119921, EC3
- Serame, Mashloeng, Site manager, 0718809335, PEO
- Morgan, Shandu, Operations manager, 0828299562, HW
Other interests
I enjoy training/teaching people, that way I get to gain more knowledge. I am always willing to help those who are behind, so the team can be on the same page and also give others confidence. I believe when you work together as a team everything becomes a breeze.
It is great to see the team working together and winning.