Financial accounting - Finance
Institute of certified Bookkeepers
09.2018 - Current
Ncumisa Qhayiya Mondi
Cloud Administrator
Johannesburg,GP
Summary
. IT professional with comprehensive background in resolving complex technical challenges and assisting users with diverse IT needs. Known for strong focus on team collaboration and achieving consistent results, adapting seamlessly to changing requirements. Proficient in system diagnostics, remote support, and software installation, valued for reliability and adaptability.
Education
Skills
Sales funnel development
Staff management
Public speaking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Cloud Administrator
Mint group
Johannesburg, GP
10.2021 - Current
Provided first-line IT support for 200+ employees, resolving 85% of incidents without escalation.
Managed ticket lifecycle using Servicedesk, maintaining SLA compliance for 95% of Priority 1 & 2 incidents.
Configured laptops, mobile devices, and user accounts for new hires during onboarding process.
Troubleshot Office 365 applications, network connectivity, and VPN access for remote users.
Created 15+ knowledge base articles that reduced resolution time for common issues by 30%.
Assisted in software deployment and Windows updates via Microsoft Intune.
Timeline
Cloud Administrator
Mint group
10.2021 - Current
Financial accounting - Finance
Institute of certified Bookkeepers
09.2018 - Current