Ncumisa Zenani
Uitenhage
Summary
Results-oriented peer educator with expertise in self-development, relationship building, sexuality and HIV/AIDS, and community development. Passionate about continuous learning and innovation. Skilled in analytical thinking and creative problem-solving to deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Operator
Valeo Systems
East London
12.2023 - Current
- Operated a computerized inventory control system to track movement of material within the warehouse facility.
- Improved warehouse efficiency by implementing an effective receiving system for incoming shipments.
- Facilitated seamless transitions between receiving and other warehouse operations by maintaining open communication with team members across departments.
- Conducted thorough inspections of incoming goods, identifying damaged products, and addressing discrepancies.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Quality Control Inspector
Valeo Systems
East London
09.2021 - Current
- Conduct production release and first off.
- Verification of Poke Yoke devices using Master parts.
- Identification of scrap parts and physical movement to jails.
- Ad-hoc lab functions and verification of product quality in process.
- Response to any production assembly line quality issues.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Completed precise measurements using special tools.
- Trained other workers in inspection and testing procedures.
- Updated quality control records and reports.
- Conducting a full report of each shift's production through systems such as Stop Scrap and SAP.
- Conducting burst tests of the core.
- Testing samples for louver angle results, using the Jodon machine..
- Tested finished goods prior to shipment according to established protocols.
Machine Operator
Valeo Systems LTD PTY
East London
03.2021 - Current
- Set up and operate machine tools to produce precision parts and instruments.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Maintain records of completed work and production data, including volume produced and time required for each task.
- Keep detailed reports of maintenance activities performed on machinery.
- Making sure the flux concentration is on specification.
- Ensuring the cores are fully brazed from the furnace.
- Conducting underwater testing of the core to identify pressure leaks.
- Operating the furnace (Degreasers, Flux and Main oven)
- Making sure the furnace temperatures are on specification.
Debt Collecting Agent
DMC DEBT MANAGEMENT
09.2017 - 09.2018
- Provide customers with full information regarding their accounts.
- Track down the customer and negotiate a payment arrangement.
- Provide advice to customers who are unable to make payment towards their accounts.
- Making sure the customer's information is up to date.
- Building a trusting relationship with the customer.
- Meeting the required set target.
- Time management.
- Being professional, regardless of the outcome of the communication with the customer.
- Developed customer relationships and ensured satisfaction with services.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing report.
Call Centre Agent
WNS Global
01.2020
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Achieved high satisfaction rating through proactive, one-call resolutions of customer issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Educated customers about billing, payment processing, and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- To ensure the customer's bills and telephone accounts are up to date.
- To assist customers through systems such as NGN, CRM, UIP, Xact, T agent, Huawei CRM, EAS, etc.
Education
National Senior Certificate (Grade 12) -
Marymount RC Secondary School
Skills
- Self-development
- Relationship
- Sexuality and HIV/AIDS
- Community development
- Call Centre Agent
- Community Liaison Officer
- Languages: English, IsiXhosa, IsiZulu
- Leadership Experience
- Problem-solving abilities
- Data Recording
- Barcode Labeling
- Damage Identification and Reporting
- Time management abilities
- Analytical Skills
- Materials Movement
- Quality Control
- Safety Compliance
- Receiving procedures
Driverlicense
license code 08
References
- Luyanda Stuurman Quality manager, 0685786250
- Siphokazi Nomatye Quality manager, 0720679892
Timeline
Shipping and Receiving Operator
Valeo Systems
12.2023 - Current
Quality Control Inspector
Valeo Systems
09.2021 - Current
Machine Operator
Valeo Systems LTD PTY
03.2021 - Current
Call Centre Agent
WNS Global
01.2020
Debt Collecting Agent
DMC DEBT MANAGEMENT
09.2017 - 09.2018
National Senior Certificate (Grade 12) -
Marymount RC Secondary School
Similar Profiles
Jeanne LeprinceJeanne Leprince
Human Resources Specialist at Valeo Vision SystemsHuman Resources Specialist at Valeo Vision Systems
Malak GamalMalak Gamal
Test Automation Engineer at Valeo Lighting SystemsTest Automation Engineer at Valeo Lighting Systems
Tomas HajekTomas Hajek
Availability Coordinator - LiDAR BMW at Valeo Detection Systems A.s.Availability Coordinator - LiDAR BMW at Valeo Detection Systems A.s.
Lwazi BoyceLwazi Boyce
Process Engineer at Dana Spicer Axle South AfricaProcess Engineer at Dana Spicer Axle South Africa
Luthando NomzazaLuthando Nomzaza
Technical and Academic Assistant at Nelson Mandela UniversityTechnical and Academic Assistant at Nelson Mandela University