Ncumisa Mpela

• Regularly conducted equipment maintenance checks, troubleshooting issues as needed to minimize downtime and maintain productivity levels within the kitchen space.
• Participated in local culinary competitions showcasing original pasta creations leading to recognition within the industry.
• Reduced food waste with effective inventory management and proper storage techniques.
• Led training sessions for new hires on pasta-making techniques, ensuring consistency in quality across the team.
• Streamlined kitchen operations by implementing effective time management strategies during peak hours.
• Earned positive reviews from guests through consistent attention to detail in presentation and taste of all pasta dishes served.

• Placed orders to restock items before supplies ran out.
• Maintained well-organized mise en place to keep work consistent.
• Prepped daily menu items to quickly deliver upon request.
• Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.

Implemented hygiene protocols by enforcing hygiene policies and procedures for the organization. Performed routine inspections to ensure compliance with hygiene standards. Conducted audits to identified areas of improvement and recommend corrective actions. Coordinated and oversaw cleaning schedules and practices. Documented incidents, inspections and corrective actions taken. Managed inventory of cleaning supplies and hygiene-related materials.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.