NCUMISA MONDI
Johannesburg
Summary
Results-driven Cloud Administrator with extensive experience in supporting and securing Microsoft 365, Entra ID (Azure AD), Intune, and Azure environments. Expertise in identity management, access governance, device compliance, cloud security, and user support ensures robust operational integrity and security. Strong certification portfolio includes AZ-900, AZ-104, MS-900, AZ-500 and ITIL 4 Foundation, demonstrating commitment to professional development and industry best practices. Proven ability to enhance organizational efficiency through strategic cloud solutions and proactive user engagement.
Overview
2027
2027
years of professional experience
4
4
Certification
Work History
Cloud Administrator
Mint Group SA
2023 - Current
- Administer Entra ID: user lifecycle, MFA, Conditional Access, RBAC, PIM.
- Troubleshoot Microsoft 365 issues and Intune device compliance.
- Support Azure resources including VMs and storage.
- Maintain documentation and monitor Service Health and Message Center.
- Handled company assets end-to-end: purchasing, insurance administration, asset register updates, and periodic audits (collaboration with Finance & Compliance).
First Line Support
Mint Group SA
01.2021 - 2023
- Resolved ~85% of incidents without escalation; met ~95% SLA for P1/P2.
- Onboarded users, configured devices, and assisted with Intune deployments.
- Troubleshoot Microsoft 365, Windows OS, VPN, and basic network issues.
Office Manager
MNM Multiprojects
01.2019 - 01.2021
- Managed office operations, scheduling, records, and payroll.
- Managed daily office operations, ensuring efficient workflow and adherence to organizational policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Institute of Certified Bookkeepers
01-2019
Skills
- Entra ID (Azure AD), IAM, MFA, Conditional Access, RBAC, PIM
- Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive)
- Intune device compliance, configuration profiles, app deployments
- Azure VMs, Storage, Networking basics, Cost Management
- Troubleshooting: Windows OS, Outlook, Teams, VPN, network issues
- Incident response, SLA management, documentation
- System troubleshooting
- Cloud migration planning
- Patch management
Accomplishments
- Hardened cloud identity security by enforcing MFA and Conditional Access.
- Improved endpoint posture through Intune device compliance and policy tuning.
- Stabilized Microsoft 365 services by resolving incidents within SLA.
- Optimized Azure operations across VMs, Storage, and Cost Management.
- Delivered Department of Health project as DocuWare Administrator—configured DocuWare cabinets, workflows, indexing, access roles, and handled UAT.
- Resolved ~85% of first-line support tickets and maintained ~95% SLA for P1/P2.
- Strengthened security posture through AZ-500 and continuous learning.
Certification
- AZ-500: Azure Security Engineer Associate
- AZ-104: Azure Administrator Associate
- AZ-900: Azure Fundamentals
- MS-900: Microsoft 365 Fundamentals
- ITIL 4 Foundation
Timeline
First Line Support
Mint Group SA
01.2021 - 2023
Office Manager
MNM Multiprojects
01.2019 - 01.2021
Cloud Administrator
Mint Group SA
2023 - Current
Institute of Certified Bookkeepers