Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ncumisa Khohliso

Visitor Consultant
Stellenbosch,WC

Summary

Dynamic professional with a proven track record at Visit Stellenbosch, excelling in guest engagement and strategic planning. Adept at problem-solving and enhancing guest experiences through effective communication and collaboration. Recognized for analyzing data to drive process improvements, ensuring high-quality service and satisfaction in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Visitor Consultant

Visit Stellenbosch
02.2024 - Current
  • Partnered with cross-functional teams to effectively deliver comprehensive solutions for guests.
  • Managed guest relationships through booking tours and accommodation with the services providers.
  • Evaluated guests needs and expectations, providing clear information about what to do in Stellenbosch.
  • Analyzed data sets to identify trends and opportunities for process improvements within guests organizations
  • Liaised with guests management, and sales team to better understand guests needs and recommend appropriate solutions.

Head Waiter

The Wine Glass Stellenbosch
10.2021 - 02.2024
  • Greeted new guests, discussed specials, and took drink orders.
  • Enhanced guests dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Trained staff members on use of POS system.
  • Shared knowledge of menu and the wine list items and flavors, enabling guests to make personal decisions based on taste and interest.
  • Handled guests complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Educational Assistant

Makupula Secondary
07.2020 - 09.2022
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Maintained safety and security by overseeing students in recess environments.
  • Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.

Education

No Degree - Tourism Management

Cape Peninsula University of Technology
Cape Town, South Africa
04.2001 -

Skills

Problem-solving

Time management

Team collaboration

Client relationships

Quality assurance

Client engagement

Strategic planning

Integrity and honesty

Timeline

Visitor Consultant

Visit Stellenbosch
02.2024 - Current

Head Waiter

The Wine Glass Stellenbosch
10.2021 - 02.2024

Educational Assistant

Makupula Secondary
07.2020 - 09.2022

No Degree - Tourism Management

Cape Peninsula University of Technology
04.2001 -

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Ncumisa KhohlisoVisitor Consultant