Ncibane Sakhele Stuurman
Technical Training Specialist
Pretoria
Summary
I am eager to step into the RocoMamas Area Manager role because I am passionate about driving operational excellence, building strong franchise partnerships, and growing high-performing teams. Over the past six years at Spur Corporation, I have worked across all brands as a Training Facilitator, where I built a reputation for being energetic, passionate, and results-driven. This experience has given me a deep understanding of store operations, customer experience, compliance, and people development — the core pillars of successful multi-unit management. I know the RocoMamas brand, its franchisees, and its unique culture, and I am confident that my proven skills in training, marketing activation, and operational support position me to immediately add value. I bring not only technical knowledge in food cost control, audits, and service standards, but also the “vibe” that inspires teams to perform at their best.
Overview
17
17
years of professional experience
1
1
Language
Work History
Training Specialist
Spur Group
06.2019 - Current
- Manage training department income and expenditure.
- Moderation of assessments, tests and feedback.
- Manage training schedule and timeline.
- Completion of post-training reports.
- Facilitate local and regional training workshops.
- Monitor in training store as well as intellectual property usage.
- Consult and give trainers feedback on a weekly basis.
- Management and Facilitate training sessions.
- Development of workshops, tests, and practical assessments.
- Conducting training according to needs analysis.
- Coaching and guiding of owners, management, staff and waiters.
- Ensuring that training restaurant performs and operates according to the standards.
Sales Executive
Motus Nissan
01.2017 - 05.2019
FOH
Red Eagle Spur
08.2013 - 12.2016
Front of House Manager
Dros
02.2012 - 07.2013
Marketing and Sales Manager
Wena Hair Products
02.2010 - 12.2011
Sales Executive
C.A.M (China Auto Manufacture)
01.2009 - 02.2010
Education
National Diploma - Marketing
Tshwane University of Technology
Pretoria01.2009
Matric -
DANSA International College
Pretoria01.2004
Skills
- Multi-unit Operations Management: Experienced in supporting and driving performance across multiple restaurant brands, with strong knowledge of compliance, audits, and operational standards
- Franchisee & Stakeholder Relations: Skilled at building trusted relationships with franchisees, providing guidance that balances brand standards with commercial success
- Sales & Profit Growth: Proven ability to support stores in achieving revenue targets through effective marketing activations, upselling strategies, and cost control
- People Leadership & Development: Strong coaching background, able to inspire teams, develop managers, and foster a culture of accountability and high performance
- Operational Problem-Solving: Analytical and detail-oriented; quick to identify gaps in service, efficiency, or cost management and implement practical solutions
- Customer Experience Excellence: Deep understanding of service standards, guest satisfaction, and conflict resolution, ensuring consistency across multiple outlets
- Budget & Resource Management: Skilled in interpreting store financials, optimizing costs, and ensuring operational efficiency without compromising quality
- Training Advantage: Unique strength in designing and delivering impactful training, enabling rapid knowledge transfer and ensuring operational compliance across teams
References
Freddie, Van Zyl, National Training Manager, 073 814 7559, Spur Group
Timeline
Training Specialist
Spur Group
06.2019 - Current
Sales Executive
Motus Nissan
01.2017 - 05.2019
FOH
Red Eagle Spur
08.2013 - 12.2016
Front of House Manager
Dros
02.2012 - 07.2013
Marketing and Sales Manager
Wena Hair Products
02.2010 - 12.2011
Sales Executive
C.A.M (China Auto Manufacture)
01.2009 - 02.2010
National Diploma - Marketing
Tshwane University of Technology
Matric -
DANSA International College
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