Ncedo Kemele
Office Secretary (Ministry)
Pretoria,GP
Summary
Dynamic and detail-oriented professional with extensive experience at the Department of Women, Youth, and Persons With Disabilities. Proven expertise in office administration and customer service, adept at managing executive calendars and enhancing communication. Recognized for maintaining confidentiality and delivering exceptional support, ensuring seamless operations and client satisfaction.
Dedicated Office Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Secretary/Receptionist
Department of Women, Youth, and Persons With Disabilities
08.2024 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided comprehensive support to new staff, facilitating faster integration into team.
Receptionist
Department of Transport
08.2021 - 07.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and officials professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted office image by providing friendly, professional, and timely assistance to all visitors, departmental staff, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Office Secretary
Department of Public Service Administration
06.2019 - 07.2021
- Organized departmental events and office meetings, ensuring all necessary arrangements were made for smooth execution.
- Greeted incoming visitors and officials professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to Ministry support staff by copying, faxing, and filing documents.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
Messenger/Driver
Department of Transport
11.2017 - 05.2019
- Collects and deliver documents for signatures and new deliveries.
- Documented details about delivery times, problems, and special circumstances.
- Established trust with the office by consistently delivering fragile and confidential items and documents without damage or loss incidents.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Delivered and collected urgent documents and packages on tight schedule.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Managed daily logs accurately, tracking package status updates for internal reporting purposes.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
Education
Bachelor of Arts - Communication Science
University of South Africa
Pretoria 04.2001 -
Certificate of Technical Studies - N3, Electrical Engineering
Tshwane North College
Pretoria 04.2001 -
Grade 12 - Xhosa, English, Afrikaans, Math, Science, Biology
Mizamo High School
East London 04.2001 -
Skills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
Meeting coordination
Calendar management
File management
Database management
Document preparation
Supply ordering
Report writing
Timeline
Secretary/Receptionist
Department of Women, Youth, and Persons With Disabilities
08.2024 - Current
Receptionist
Department of Transport
08.2021 - 07.2024
Office Secretary
Department of Public Service Administration
06.2019 - 07.2021
Messenger/Driver
Department of Transport
11.2017 - 05.2019
Bachelor of Arts - Communication Science
University of South Africa
04.2001 -
Certificate of Technical Studies - N3, Electrical Engineering
Tshwane North College
04.2001 -
Grade 12 - Xhosa, English, Afrikaans, Math, Science, Biology
Mizamo High School
04.2001 -
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