Ncediwe Lenthia Kutuka
Administration Assistant
Fort Beaufort
Summary
Dynamic professional with a National Diploma in Tourism Management and a Galileo Certificate, offering extensive experience as a Travel Agent and in administrative roles. Proven ability to navigate local government processes and deliver exceptional public service, complemented by strong customer service skills. A collaborative team player adept at fostering positive relationships and enhancing client satisfaction. Committed to leveraging expertise in a challenging environment to drive success and contribute to organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
3
3
Languages
Work History
Switchboard Operator/ Administrative Assistant
Raymond Mhlaba Municipality
12.2011 - Current
- Answer, screen and redirect telephone calls to the relevant office or department.
- Take messages and deliver them to the relevant person and attend public enquiries and complaints.
- Serving as a point of contact for both internal staff and external clients or visitors.
- Liaising with suppliers, contractors, and staff in other departments.
- Coordinating corporate events within the municipality and office maintenance.
- Coordinate the provision and allocating office furniture
- Oversee the provision of housekeeping services
- Assist in administration department & records keeping department
- Record and filling both manually and electronically.
- Assist in the administration department.
- Making time sheets for contractual for employees under my supervision.
- Managed multi-line phone systems, efficiently directing calls and enhancing communication flow within the organization.
- Provided administrative support by organizing files, scheduling appointments, and maintaining office supplies to ensure operational efficiency.
- Assisted in coordinating meetings and events, resulting in improved team collaboration and effective information sharing.
- Developed and maintained an electronic filing system, increasing document retrieval speed and accuracy within the office.
Administrative Assistant
Western Cape Archives and Record Keeping
10.2010 - 11.2011
- Compile submissions, reports and type correspondence letters.
- Handle incoming and outgoing mail.
- Sort, deliver and pick up faxes/documents/daily files from various offices on the premises at regular intervals and keeps records as required.
- Send out faxes and photocopies documents as needed.
- Prepare outgoing material received for dispatch.
- Registry and Administration filing and record keeping electronically and manually
- Perform switchboard/reception duties.
- Sort, organizes and arranges the office files.
- Distribution of books, posters and other materials in terms of packaging, labeling and distributing the products, as well as tracking progress up to the point of delivery where required.
- Check destruction certificates and transfer lists to ensure systematic program me.
- Reason for leaving: Resigned
- Coordinated the management of archival records, enhancing retrieval efficiency and supporting historical research initiatives.
- Implemented systematic filing processes that improved document organization, leading to reduced retrieval times for staff.
- Assisted in the scheduling of archival exhibitions, fostering community engagement and increasing public awareness of local history.
- Developed comprehensive training materials for new administrative staff, streamlining onboarding and enhancing team productivity.
Travel Consultant
Makwande Travel & Tours
08.2009 - 09.2010
- Make accommodation, travel and conference arrangements for corporate clients.
- Liaise with suppliers and customers.
- Attend customer queries.
- Handle office work and reception duties.
- Record and filing documents
- Serve as an administration assistant.
- Prepare invoices and quotations and send it to the clients.
- Ensure proper maintenance of files and service registers
- Compile submissions, reports and type correspondence letters.
- Arrange for purchase of stationeries, printing of books and forms as per the requirements and
- Ensure keeping up of adequate stock of stationery books and forms etc
- Reason for leaving: Retrenched
- Developed customized travel itineraries for clients, enhancing overall client satisfaction through personalized experiences and expert knowledge.
- Coordinated travel arrangements, including flights, accommodations, and activities, ensuring seamless itineraries that met client preferences.
- Resolved client inquiries and issues promptly, fostering strong relationships that contributed to repeat business and referrals.
- Conducted thorough research on travel destinations, providing clients with accurate and up-to-date information to inform their travel decisions.
Education
Completed Tourism Management Diploma - Destinations, Tourism Development, Travel and Tourism Management(Business Management), End-user computing, Communications in English, Marketing for Tourism, Law for Tourism, Travel Agency Procedures, Tour Operations, Air Travel, Tourism Practice, Conferencing and Other Events, Destinations, Tour Guiding, Public Relations and Media for Tourism and Hospitality
Walter Sisulu University
Butterworth, Eastern Cape01.2008
Completed Senior Certificate - undefined
Mzikayise Dalasile High School
12.2003
Skills
Administration Skills
Strong planning & organizational skills
Interpersonal communication
Experienced with Microsoft Office software
Customer-focused communication
Skilled in maintaining productivity while working independently in stressful situations
Analytical problem-solving abilities
Flexible and open towards change and innovative
Supportive with a friendly disposition and high level of integrity
Meticulous attention to detail
Certification
Advanced Certificate on Galileo Reservations Full Course (car, flight, hotel reservations, Fare builds, client file, foreign exchange, transfers, quotations, visa & ticketing)
References
- Ms, F.Mgolombane, 021 487 4876, 079 302 9852, Makwande Travel & Tours, Supervisor
- Mr., Langa, mlanga@raymondmhlaba.gov.za, 046 645 7400, 066 471 5903, Raymond Mhlaba Municipality, Manager
- Miss, P Madotyeni, pmadotyeni@raymondmhlaba.gov.za, 046 645 7451, 0660435761, Raymondmhlaba, Colleague
Accomplishments
Winning a prize on discovery of Butterworth and got an opportunity to work with Mnquma Municipality on Tourism Attraction Audit and Sustainable Development Project where we assisted in tourism planning, developing and promoting tourism in Mnquma Municipality.
Timeline
Switchboard Operator/ Administrative Assistant
Raymond Mhlaba Municipality
12.2011 - Current
Administrative Assistant
Western Cape Archives and Record Keeping
10.2010 - 11.2011
Travel Consultant
Makwande Travel & Tours
08.2009 - 09.2010
Completed Senior Certificate - undefined
Mzikayise Dalasile High School
Completed Tourism Management Diploma - Destinations, Tourism Development, Travel and Tourism Management(Business Management), End-user computing, Communications in English, Marketing for Tourism, Law for Tourism, Travel Agency Procedures, Tour Operations, Air Travel, Tourism Practice, Conferencing and Other Events, Destinations, Tour Guiding, Public Relations and Media for Tourism and Hospitality
Walter Sisulu University