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Ncebayakhe Magodla
Senior Management
Sandton,GP
Summary
Highly organized and proactive professional with over 6 years of senior management experience in fast-paced retail store management, seeking to leverage expertise in operational efficiency, vendor management, and team leadership to oversee corporate or commercial facility operations. Possesses a strong technical aptitude, a Bachelor's degree in Marketing & Sports Management, and a Project Management Certificate. Proven track record in minimizing downtime, managing complex renovations, ensuring Health & Safety compliance, and maximizing asset lifespan while reducing operational costs. Expert in leading maintenance teams to deliver exceptional user experiences.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Branch Manager
Boxer Superstores Head Office
06.2021 - 08.2025
- The key responsibility is to ensure that the retail store is fully operational and this includes the maintenance of the infrastructure, the establishment of standards of service, and the provision of amenities that create a welcoming working environment for customers and staff.
- · To manage all the technical services i.e., Electrical, aircon, lifts, Generators, plantrooms, building Services, and the full facility services ensuring that the operation runs smoothly, efficiently and within the OHS regulations and Building standards.
- ·Work together with project manager to facilitate all the store revamps and renovations.
- · Ensure that risk assessments are in place by Identify and report risks and advise required solution as well as submit monthly risk report to General manager.
- Conduct daily, weekly and monthly service inspections/audits to ensure OHS and food safety standards are being met
- · Lease with all the service providers to manage cleaning and hygiene, pest control and waste management for the entire store.
- Prepare and submit annual budgets of expenditure operating and capital expenditure) for the store
- Ensure that the store meets its sales target vs budget.
- Led, trained, and motivated a team of more than 100 employees to deliver high-quality customer service and achieve performance goals
- In charge to manage all the store account, procurement of local supplier .
- Resolved conflicts and handled customer feedback promptly, improving customer satisfaction ratings
Assistant Manager
Boxer Superstores Head Office
07.2020 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- To ensure that the planogram, category of the store is implemented.
- Execute Gap scan to ensure physical and theoretical inventory is balanced
- Maintain the sales floor and the service departments standards
- Perform all the duties of a store manager in his absence
Operations Graduate Programme
Boxer Superstores Head Office
08.2019 - 06.2020
- Operational Management: Supporting store managers with daily routines, enhancing store profitability, maintaining stock levels, managing waste, and implementing merchandising standards.
- Team Leadership: Coordinating team members, driving high-quality service, and supporting staff training.
- Project Work: Leading or supporting projects in areas such as logistics, supply chain, store design, or IT.
- Performance Analysis: Analyzing sales data, monitoring key performance indicators (KPIs), and identifying opportunities for efficiency.
- System Operations: Operating internal store systems and assisting with, or overseeing, store revamp projects.
- Training & Development: Participating in rotational placements across retail support offices, loss prevention, or regional management.
Education
Honors in Marketing And Entrepreneurship - Marketing Management, Advance Entrepreneurship
North West University
Vanderbijlpark, South Africa 04.2001 -
Bachelors of Sports And Recreation - Sports And Business Management
North West University
Vanderbijlpark, South Africa 04.2001 -
Skills
Facilities Operations: Preventive/Corrective Maintenance, HVAC/Electrical/Plumbing Oversight, Vendor & Contractor Management (SLA management), Space Planning
Leadership & Management: Team Leadership, Performance Management, Scheduling, Training & Mentoring, Safety Training
Project & Financial Management: Project Management Certificate, Budget Management/Cost Control, Procurement, Asset Management, Inventory Control
Operational Excellence: Health & Safety Compliance
(OHSACT), Risk Assessment, Emergency Response Planning, Quality Control
Driving Delivery of Results - Competency Description: Proactively identifies business opportunities or barriers to business performance and addresses them Takes accountability for improving the business Demonstrates a sense of urgency around the achievement of stretching business goals
Customer and Client Focused Innovation - Competency Description - Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs Makes organizational changes or innovates when needed to address customer/client needs
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Boxer Superstores Head Office
06.2021 - 08.2025
Assistant Manager
Boxer Superstores Head Office
07.2020 - 05.2021
Operations Graduate Programme
Boxer Superstores Head Office
08.2019 - 06.2020
Honors in Marketing And Entrepreneurship - Marketing Management, Advance Entrepreneurship
North West University
04.2001 -
Bachelors of Sports And Recreation - Sports And Business Management
North West University
04.2001 -