Microsoft Word
Ncebakazi Cwala
Summary
Hard-working Administrator with strong organisational skills.
Achieves company goals through exceptional planning and prioritisation.
Enthusiastic individual with over 18 years of experience.
Secures team success through hard work, attention to detail and excellent organisation.
Shares knowledge to achieve results. Organised and dependable
Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Passionate with experience in data accuracy and management.
Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Dedicated and highly effective in undertaking administrative and programme management tasks. Motivated to achieve outstanding success through prompt communication and helpful approach.
Loyal employee with solid understanding of training and mentoring employees.
Dedicated team player, proactive and hands-on in task completion.
Offer excellent communication and good judgment to effectively meet team needs.
Enthusiastic and with knowledge of resolving customer problems.
Works to increase success through effective work strategies and customer service.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills.
Seeks solutions to problems and applies extensive analytical knowledge to findings.
Adept at multi-tasking and ensuring deadlines are met
Overview
21
21
years of professional experience
3
3
Languages
Work History
Unit Administrator
Bidvest Catering Services - Unilever La Lucia
Durban, South Africa
01.2018 - Current
- Managing office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Assisting with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Assisting clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Producing high-quality documents, spreadsheets for internal and customer-facing needs.
- Maintaining organisational compliance with applicable legislation and regulations.
- Monitoring operations to assess and highlight results.
- Partnering with management team to optimise operations and reduce costs.
- Utilising database to maintain updated records and accuracy.
- Liaising with customers to resolve enquiries, appointment requests and billing questions.
- Collaboration with different departments to maintain positive rapport and smooth workflow.
- Interaction with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managing incoming and outgoing mail to maximise office efficiency.
- Using Microsoft Word and other software tools to create documents and clear communications.
- Applying critical thinking to analyse problems, evaluate solutions and select best decisions.
- Carrying out day-to-day duties accurately and efficiently.
- Demonstrating respect, friendliness and willingness to help wherever needed.
- Writing reports outlining project progress and results.
- Processing invoices and payment runs with complete accuracy.
Administration Manager
Bidvest Catering Services - Addington Hospital
Durban, South Africa
09.2007 - 01.2018
- Controlled, monitored and documented administrative processes and procedures.
- Purchased office supplies and maintained reliable supplier relationships.
- Resolved issues as they arose for smooth daily management of administrative operations.
- Implemented and enforced robust filing systems for quick, accurate document retrieval.
- Audited office supplies to minimise waste and control expenditures.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Organised financial and operational data to help with yearly budgeting and planning.
Catering Manager
Royal Sechaba Food Services
Durban, South Africa
12.2002 - 08.2007
- Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
- Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
- Collected payments and provided receipts and invoices to customers.
- Responded to questions, complaints and concerns from guests during events.
- Supervised food preparation for events, assessing for quality, proper plating and portioning.
- Estimated food consumption for appropriate ordering from vendors and to avoid waste.
- Monitored external catering concessions and vendors for compliance with health, safety and licensing protocols.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Education
Matric - High School
Vuli Valley High School
Diploma - Food Service Management
Walter Sisulu University
Skills
Inventory management
Resourcefulness
Multilingual
Communication skills
Problem-solving
Payroll administration
Time Management
Multitasking
Excellent Communication
Team player
Attention to detail
Interpersonal skills
Confidentiality and discretion
Positive Attitude
Well organized
Highly responsible and reliable
Software
Microsoft Excel
Microsoft Outlook
Microsoft Teams
References
Sheldon Govender
Unit Manager: Unilever
Bidvest Catering Services
Sheldon.govender@unilever.com
031 344 1681
Jabulani Cele
Project Manager: Addington Hospital
Bidvest Catering Services
Jabulani@bidvestcatering.co.za
031 344 1681
Romy Tissier
Senior Contracts Executive
Bidvest Catring Services
Romy@bidvest.co.za
084 365 3071
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsFlexible work hoursHealthcare benefitsTimeline
Unit Administrator
Bidvest Catering Services - Unilever La Lucia
01.2018 - Current
Administration Manager
Bidvest Catering Services - Addington Hospital
09.2007 - 01.2018
Catering Manager
Royal Sechaba Food Services
12.2002 - 08.2007
Matric - High School
Vuli Valley High School
Diploma - Food Service Management
Walter Sisulu University