Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Skills
Timeline
Generic

Nazneen Mahomed

Cloud Engineer
Durban

Summary

I am a young, enthusiastic and professional in what I do. I strive for continued excellence. I provide exceptional contributions to customer service for all customers. With my qualifications and experience, I have a full understanding of the IT requirements for a company. I also have experience in learning and excelling at new technologies as needed.

Overview

15
15
years of professional experience
2008
2008
years of post-secondary education
9
9
Certifications

Work History

Azure Deployment Engineer

First Technology
11.2024 - Current
  • Conduct Workshops for Data Security with external client
  • Involved in multiple projects within a team
  • Implement cloud infrastructure using best practices for availability, scalability, and security.
  • Build and manage virtual networks, identity and access control, and compute/storage services.
  • Collaborate with development and DevOps/Networking teams to integrate cloud infrastructure.
  • Monitor and analyze system performance, resource utilization, and cost metrics.
  • Perform root cause analysis and implement remediation for infrastructure issues.
  • Stay current with cloud trends and recommend platform enhancements.
  • Contribute to disaster recovery and high availability strategies.
  • Ensure proper tagging, cost tracking, and role-based access control (RBAC) are applied.
  • Contribute to cloud governance, compliance, and security configurations.


L4 Technical Lead Cloud Engineer

First Technology
01.2023 - Current
  • Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end service delivery process.
  • Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
  • Serve as the technical expert for cloud engineering teams, providing guidance on complex cloud solutions.
  • Ensure proper monitoring, logging, and alerting is in place (e.g., Azure Monitor, CloudWatch, Prometheus).
  • Oversee the deployment and management of virtual networks, compute instances, storage, and identity solutions.
  • Act as the escalation point for high-priority issues and outages related to cloud environments.
  • Stay current with emerging cloud technologies and industry trends.
  • Evaluate and recommend new tools, services, or automation strategies to optimize cloud operations.
  • Drive cost optimization initiatives, including rightsizing, reserved instances, and usage monitoring.


Junior Cloud Engineer

First Technology
01.2022 - Current
  • Define and document best practices and strategies regarding Cloud Support and maintenance
  • Assist the RMS Cloud team to development and build cloud competencies to our clients
  • Steer and encourage the drive towards finding efficiencies in the processes and systems being used
  • Ensure application performance, uptime, and scale whilst maintaining high standards
  • Managing cloud environments in accordance with both the security guidelines of First Technology and that of our clients
  • Ensure that company policies are adhered to at all times
  • Ensure that contractual obligations such as services rendered, and SLA are met
  • Identify and create relationships with our clients
  • Communicate effectively with our clients
  • Assist the customer with training and Product materials as required
  • Proven excellence in Cloud Infrastructure and associated Workloads including end-device applications
  • Excellent communication, both verbal and written
  • Ability to form customer relationships remotely (where necessary)
  • Good understanding of WAN and LAN Infrastructure's including sound all around Cloud Network troubleshooting skills
  • Good understanding of Security Concepts, Microsoft Exchange or O365, and general email platforms

Desktop/Mid-Tier Support Engineer

First Technology
01.2017 - 01.2021
  • Monitoring and Reporting
  • Compiling reports for clients
  • Maintenance on users desktops/laptops
  • Remote Support for over 85 clients internationally and Nationally
  • Documenting new processes and Guides on break fix issues for junior engineers
  • Troubleshooting Network, Operating System and Hardware testing
  • Work with numerous software such as Auto Task, N-central
  • Different clients have different infrastructure and platforms
  • Work with 0365 portal, Hex portal and Exchange
  • Interacting with clients via telephone or onsite
  • SLA management
  • Install and configure 3rd party applications
  • Backup and restore of clients data
  • Rollout and configuring new hardware: Desktops, Notebooks
  • Installation of printers (network)
  • Work on Active Directory (Reset password, Creating users, Creating distribution groups, Editing Signatures on Attributes and much more)
  • Mimecast (Tracing mails, scanning to see if mail is safe for clients, creating policies, resetting cloud passwords)
  • Answer Calls and log tickets for clients

IT Technician

Coracall
01.2013 - 01.2016
  • Worked with Manage Engine in terms of logging tickets and resolving them
  • Installation of application programs VMware View Client for users that use Virtual Desktop Infrastructure (VDI)
  • Desktops software installed is Microsoft office 2007/2010/2013, Adobe Flash Player, Abode Reader, VMware View Client, Kaspersky, Amcat Supervisor
  • Installation of printers (local and network)
  • Running of network cables
  • Test and improve processes
  • Backup and restore of clients data
  • Inventory of old and new hardware
  • Order IT Equipment needed by the business
  • Project planning
  • Interacting with international and local clients
  • Troubleshooting Networking issues
  • Data Capturing
  • Capturing employee's personal information in the database maintaining of company employees Database
  • Training of new IT Technicians
  • Apple MAC support
  • Smart phone setup, Troubleshoot and update
  • Reason for leaving: Retrenched

IT Technician

CCI (Call Center International)
01.2011 - 01.2013
  • Troubleshooting hardware, software and network related problems
  • Rollout and configuring new hardware: Desktops, Notebooks, Thin Clients

IT Technician

Dimension Data
06.2011 - 08.2011
  • Formed part of the Freudenberg-IT hardware migration/rollout team 2011
  • Inventory of old and new hardware
  • Deployment of Windows XP Professional
  • Troubleshooting hardware, software and network related problems
  • Rollout of new hardware including Dell LCD's, Notebooks and Desktops
  • Installation of application programs (Microsoft Office 2003/2007, Adobe products, all BSNmedical standard software, Oracle, Lotus Notes, IBM iSeries for Windows)
  • Installation of printers (local and network)
  • Running of network cables
  • Test and improve processes
  • Backup and restore of clients data
  • Erasing data from all old PC's and laptops
  • Reason for leaving: Contract ended

IT Technician

Dimension Data
02.2010 - 03.2011
  • Prepare deployment environment
  • Deployment of Windows XP Professional
  • Installation of application programs Microsoft Office 2003/2007, Adobe products, all BSNmedical standard software, Oracle, Lotus Notes, IBM iSeries for Windows
  • Installation of printers (local, network)
  • Running of network cables
  • Test and improve processes
  • Troubleshooting hardware, software and network related problems
  • Installation of scanners
  • Backup and restore of client data
  • Mailbox migrations from Exchange 2003 to Exchange 2007
  • Reason for leaving: Contract ended

Education

Matric - Geography, Accounting, Mathematics, Biology, Afrikaans, English

E a s t b u r y S e cN d a r y

National Diploma - Information Technology, PC/Systems engineering

CM m e r c e a n d CM p u t e r CL l e g eF SU t h A f r i c a
01.2008 - 01.2010

Skills

  • Microsoft Office Suite
  • Microsoft Azure Fundamentals
  • Windows Operating Systems
  • Active Directory
  • Antivirus Software

Certification

ICDL (International Computer Driving License)

Personal Information

  • Nationality: South African
  • Driving License: Yes

Skills

2000/XP/2003/2007/2010/2013/2016/2019, Very Skilled, 2020, Advanced, Windows 2000, Windows XP, Windows Vista, Server 2000/2003/2008/2012, Very Skilled, Server 2000/2003/2008/2016, Very Skilled, McAfee VirusScan Enterprise 8.8i, Symantec Antivirus, AVG, Trend Micro, Malwarebytes, Sophos, Eset, Panda, Very Skilled, Very Skilled, Very Skilled, 2000/2007/2010/2016, Very Skilled, 2016, Fair, Very Skilled, CS2, Skilled, Version 6, Unknown

Timeline

Azure Deployment Engineer

First Technology
11.2024 - Current

L4 Technical Lead Cloud Engineer

First Technology
01.2023 - Current

Junior Cloud Engineer

First Technology
01.2022 - Current

Desktop/Mid-Tier Support Engineer

First Technology
01.2017 - 01.2021

IT Technician

Coracall
01.2013 - 01.2016

IT Technician

Dimension Data
06.2011 - 08.2011

IT Technician

CCI (Call Center International)
01.2011 - 01.2013

IT Technician

Dimension Data
02.2010 - 03.2011

National Diploma - Information Technology, PC/Systems engineering

CM m e r c e a n d CM p u t e r CL l e g eF SU t h A f r i c a
01.2008 - 01.2010

Matric - Geography, Accounting, Mathematics, Biology, Afrikaans, English

E a s t b u r y S e cN d a r y

Similar Profiles

CREATE PROFILE
Nazneen MahomedCloud Engineer