Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Software
Work Preference
Timeline
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Nazlie Jamie

Cape Town,WC

Summary

As an accomplished Executive Assistant at Oracle, I have a high degree of tech savviness, administrative support and project management skills. Previous roles at tech startups and academia, provided versatile skills as an all-rounder and self-starter in diverse environments.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Executive Assistant

Oracle
03.2014 - 05.2024
  • Managed calendars, scheduled meetings and appointments to optimise and give time back to managers.
  • Processed travel expenses and reimbursements for senior management and team members.
  • Collaborated on special projects to improve office and team operations efficiently.
  • Aided in the recruitment process by screening CVs, scheduling interviews, and assisting with candidate selection.
  • Facilitated training and onboarding for new hires.
  • Updated and maintained confidential databases and records.
  • Updated spreadsheets and databases to track, analyse, and report on inventory and vendors.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined management communication by managing emails and appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the team and organisation.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Transcribed meeting minutes and followed up on action points on technical projects.
  • Worked with senior management on software development projects.
  • Streamlined operations and prioritized tasks, allowing senior project team to increase productivity.

Community Support Specialist

Yola
07.2010 - 02.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to team lead and/or software developers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Knowledge Manager

PLAAS
07.2007 - 05.2010
  • Improved knowledge management processes by identifying gaps and implementing effective solutions.
  • Streamlined information through development and implementation of knowledge repositories.
  • Evaluated various knowledge management tools and technologies, recommending appropriate solutions to meet organizational needs.
  • Reduced information overload for employees by curating targeted content based on individual needs and preferences.
  • Ensured timely delivery of print and digital content by liaising with printers, distributors, and online platforms.
  • Interacted with authors and other internal customers to define job requirements and resolve content, production and scheduling issues.

Education

No Degree - Program in Business Management

UNISA

No Degree - Project Management

Damelin

National Diploma - Information Resources Management

CPUT
Cape Town, South Africa

Skills

  • Administrative Support
  • Schedule & calendar planning
  • Customer Service-Oriented
  • Document Preparation & proofreading
  • Advanced MS Office Suite
  • Project Planning
  • Strong Problem Solver
  • Adaptable to change
  • Tech Savvy

Additional Information

  • Constantly learning and improving skillsets, e.g. learning data analytics, SQL and blockchain.
  • Keen interest in history and socioeconomics.
  • Reads fiction and non-fiction for leisure.

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

MS Office Suite

G-Suite

Confluence

JIRA

MacOS

Slack

Zoom

Canva

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

Remote

Important To Me

Work from home optionCompany CulturePaid time offCareer advancementWork-life balancePersonal development programs

Timeline

Executive Assistant

Oracle
03.2014 - 05.2024

Community Support Specialist

Yola
07.2010 - 02.2014

Knowledge Manager

PLAAS
07.2007 - 05.2010

No Degree - Program in Business Management

UNISA

No Degree - Project Management

Damelin

National Diploma - Information Resources Management

CPUT

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Nazlie Jamie