Nazley Benjamin
Business Analyst (Shared Product Owner)
Mitchell's Plain
Summary
Dynamic Shared Product Owner at Momentum Health, adept at leveraging Agile methodologies to enhance team productivity and drive continuous improvement. Skilled in stakeholder relationship management and requirements elicitation, I successfully developed product roadmaps and optimized business processes, resulting in significant project alignment with organizational goals.
Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.
Dedicated Healthcare (Claims and Managed Care) Administration professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Shared Product Owner
Momentum Health
10.2017 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Operations Specialist
MediKredit Integrated Healthcare Solutions
Cape Town
03.2016 - 09.2017
- Provided information and technical assistance to schemes, service providers, third parties and other stakeholders.
Ensure that the development of system/business processes meets the Pharmaceutical benefit management (EBM) requirements.
Ensure that the development of system/business processes meets the EBM requirements.
Adhered to project plans for the effective implementation and enhancements to new and existing business concerns.
Manage the impact of system changes to client schemes
Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Provided exceptional customer support, resolving complex technical issues with effective communication skills. - Monitored and tracked project execution of tasks.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Technical Specialist Team Leader
Metropolitan Health Risk Management
Bellville
03.2014 - 03.2016
- Provided information and technical assistance to schemes, service providers, third parties and other stakeholders.
- Ensure that the development of system/business processes meets the Pharmaceutical benefit management (EBM) requirements.
- Ensure that the development of system/business processes meets the EBM requirements.
- Adhered to project plans for the effective implementation and enhancements to new and existing business concerns.
- Manage the impact of system changes to client schemes
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Business Analyst
Metropolitan IT Business Solution Centre
Bellville
07.2012 - 02.2014
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Acting Operations Manager
Metropolitan Health Group
Bellville
06.2010 - 02.2012
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Quality Assurance Specialist
Metropolitan Health Risk Management
Cape Town
08.2007 - 02.2008
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
Technical specialist (Pharmaceutical claims)
Metropolitan Health Risk Management
Cape Town
05.2004 - 08.2007
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving technical issues with effective communication skills.
- Maintained comprehensive documentation of processes, facilitating knowledge sharing among team members.
- Assessed business requirements to create focused solutions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Conducted UAT
Configuration Specialist
Momentum Health
Bellville
07.2025 - Current
- Enhanced system efficiency by identifying and resolving configuration issues.
- Established best practices for configuration management, resulting in a more consistent approach across projects.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Claims Assessor/ EDI Specialist
Metropolitan Health Group
Cape Town
05.1997 - 04.2004
- Streamlined the claims assessment process for increased efficiency through the development of standardized templates and checklists.
- Maintained accurate records of all claims assessed, facilitating easy retrieval when needed for audits or internal reviews.
- Leveraged data analysis tools to identify trends in claims submissions, guiding future policy adjustments and loss mitigation strategies.
- Participated in regular meetings with other departments to provide insights on emerging trends in claims activity, influencing strategic decision-making processes within the organization.
Claims Assessor
Medscheme
Cape Town
08.1995 - 03.1997
- Reduced turnaround time for claim settlements by prioritizing tasks, effectively managing caseloads, and collaborating with cross-functional teams.
- Effectively managed high-pressure situations during peak periods of claims activity while maintaining professional demeanor and efficient performance levels.
- Enhanced customer satisfaction rates by promptly addressing inquiries and providing detailed explanations regarding claim decisions.
Education
Certificate in Management Development - Management
University of Stellenbosch
Cape Town, South Africa 04.2001 -
Diploma in Business Analysis - Business Analysis
Faculty Training Institute (FTI)
Cape Town, South Africa 04.2001 -
High School Diploma -
Portland Secondary
Cape Town, South Africa 04.2001 -
Skills
Agile methodology
Agile frameworks
User story creation
Story planning
Product backlog management
Stakeholder relationship management
Requirements elicitation
Problem identification
Risk management
User acceptance testing
Technical expertise
Technical acumen
Problem resolutions
Problem-solving abilities
Teamwork and collaboration
Continuous improvement
Team collaboration
Accomplishments
- Supervised team of 15 staff members.
- Collaborated various teams in the development of multiple year- end implementation and ad-hoc projects.
Timeline
Configuration Specialist
Momentum Health
07.2025 - Current
Shared Product Owner
Momentum Health
10.2017 - Current
Business Operations Specialist
MediKredit Integrated Healthcare Solutions
03.2016 - 09.2017
Technical Specialist Team Leader
Metropolitan Health Risk Management
03.2014 - 03.2016
Business Analyst
Metropolitan IT Business Solution Centre
07.2012 - 02.2014
Acting Operations Manager
Metropolitan Health Group
06.2010 - 02.2012
Quality Assurance Specialist
Metropolitan Health Risk Management
08.2007 - 02.2008
Technical specialist (Pharmaceutical claims)
Metropolitan Health Risk Management
05.2004 - 08.2007
Certificate in Management Development - Management
University of Stellenbosch
04.2001 -
Diploma in Business Analysis - Business Analysis
Faculty Training Institute (FTI)
04.2001 -
High School Diploma -
Portland Secondary
04.2001 -
Claims Assessor/ EDI Specialist
Metropolitan Health Group
05.1997 - 04.2004
Claims Assessor
Medscheme
08.1995 - 03.1997