Nazle Moses
Senior Case Manager (Remote)
Cape Town
Summary
Dynamic Senior Case Manager at Bizextend with a proven track record in reducing client wait times through exceptional time management and prioritization. Adept at case assessment and fostering strong communication with corporate clients, ensuring satisfaction and effective service delivery. Hardworking and dependable, committed to exceeding expectations in high-pressure environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Senior Case Manager
Bizextend
Remote (Home Based)
09.2022 - Current
- Appointing an appropriate service provider and making sure all parties all parties are informed and Satisfied.
- Assisting will most types of home and car emergencies.
- Dealing directly with corporate clients and third parties such as brokers.
- Reduced client wait times with effective prioritization and time management.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided details case notes.
- I have personally managed over 100 cases effectively over my employment period and countless inbound calls and emails per day.
Secretary
Anil Naidoo
Cape Town
02.2019 - 11.2024
- Maintained daily report documents, memos and invoices.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Sourced and ordered parts for particular vehicles as requested by the owner.
Education
High School Diploma -
Ocean View Secondary School
Ocean View 01.2018 - 12.2018
Skills
Hard working
Dependable
Able to work under pressure
Good Time management
Fast and adaptive learner
Excellent communication skills
Willing to do more
Case assessment
Timeline
Senior Case Manager
Bizextend
09.2022 - Current
Secretary
Anil Naidoo
02.2019 - 11.2024
High School Diploma -
Ocean View Secondary School
01.2018 - 12.2018
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