Nazeerah Adams
Cape Town
Summary
Efficient and self-motivated professional with six years of experience in administration. Proven ability to manage and manipulate large volumes of data accurately. Skilled in prioritizing workloads and thriving under pressure. Adapt at meeting deadlines, exceeding expectations, and working with diverse teams. Strong attention to detail and a positive, can-do attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrator
Old Mutual
08.2024 - Current
- Manage updates and changes on the client policy when client request any update information will be updated.
- Updating and record keeping of the client policies.
- Loading manual and bulk data on any request the client sends through to the mailbox to update their policies.
- Communicate with the customer regarding any update regarding their policy or any change.
- Manage removals, reinstate of the policy updating of personal information.
- Manage the changes of cover increase and decease including plan changes
- Communicate directly with the client via email and telephone regarding any queries on their policies.
- Ensure that all EMS queries are responded to within 7day period.
- Follow up with clients on any outstanding requirements to successfully update client information.
- Delivers on daily production standards and adheres to service and quality standards.
Administrator
Old Mutual - MFC Foundation Market
04.2019 - 06.2024
- Capture new applications on the system, once the society is onboard via bulk data.
- Ensuring that information is loaded accurately, once completed communicate with client regarding any error via email and telephone.
- Able to generate spreadsheets and effective administration of data capturing
- Comparing data before entry able to correct any entry and errors.
- Generating client data and compiling a quote to estimate the total cost client will pay on the plans.
- Requote if necessary if client requests any change to the data
- Generate a monthly quote stat once a month.
- Tracked and maintained databases, processed client requests, and managed the quotes mailbox.
- Manage data extractions files from the system and working with those files
- Investigation of discrepancies in data
- Able to clean up data and compile data reporting or work with bulk data
- Ability to enhance data able to add new data to existing data.
- Working with CSV files via the system
- Ensuring data accuracy.
- Assisting in collecting cleansing and processing large datasets
- Managed AML audits, contacting burial societies for discrepancies, and ensuring accurate data entry.
- Creating a mocked bill and bill schedule
- Maintained and updated system databases and Excel spreadsheets.
- Handled client queries and allocated work to colleagues.
- Ensured documents met quality standards and engaged with stakeholders via Outlook and Teams.
- Prepared cost estimates and managed monthly report stats.
- Coordinated and tracked the distribution of Welcome packs.
- Provided contract and office administration support.
- Investigated payment issues and managed billing for premiums.
- Extraction of data for reporting or certification purposes.
- Downloading from the sftp any business-related documents.
- Compiled reports for external stakeholders and ensured documentation was fit for processing.
- Create/Generate membership certificates and maintain effective filing systems.
Student Intern
Western Cape Government - Department of Premier
07.2017 - 01.2019
- Printing out payment stubs and attaching it to payments.
- Making sure all payment is stamped “paid” and the payment detail and stub is attached.
- Making sure all payments all payments are available for queries and located to the various parties.
- Box payments and journals for internal control to collect.
- Inputting the correct authorising date of invoice and sending it to the next person responsible.
- Data capturing and Making Copies.
- Printing and scanning important documents for and to co-workers.
- Making sure that paper is in the printer.
- Capture claims in a register.
- Check claims for any errors.
- Compile the claims for the various departments.
- Review the completed claim before authorisation.
- Delivering claims to the various department.
- Check if the correct documents is attached to the “LOGIS” and “BAS” payment and is signed by the correct individuals.
- Make sure that payments with errors is sent back and is returned with errors rectified.
- Recording errors in the spreadsheet and scan the documents.
- Managed compliance checks and quality control of financial documents
- Followed up on queries for BAS payments and managed various sections in the finance office.
- Performed pre-checks on claims and maintained a tracking system for payments.
- Handled queries within the department and managed the front desk.
- Processed bookings, arranged transport, and ordered stationery.
- Managed filing systems and handled payment registers.
- Provided support to ensure efficient office functioning.
- Screened and directed phone calls and distributed correspondence.
- Liaised with service providers and provided training sessions for new interns.
Education
National Diploma - Public Management
False Bay College
01-2019
Highest Grade Passed - 12
Fairmount Secondary School
01-2013
Skills
Undertake filing handling and record-keeping
Computer literate Word, Excel, Powerpoint
Ability to multitask and prioritize workloads
Strong organizational skills and ability to meet deadlines
Proficient in Excel (SUMIF, COUNTIF, VLOOKUP)
Experience with Logis and BAS payments
Certification
Introduction to BAS Introduction to Logis
Timeline
Administrator
Old Mutual
08.2024 - Current
Introduction to BAS Introduction to Logis
11-2019
Administrator
Old Mutual - MFC Foundation Market
04.2019 - 06.2024
Student Intern
Western Cape Government - Department of Premier
07.2017 - 01.2019
Highest Grade Passed - 12
Fairmount Secondary School
National Diploma - Public Management
False Bay College
Training
- Microsoft Basic Training
- Introduction to Office and Project Management
- BAS (BASIC ACCOUNTING SYSTEM)
- Accounting system used by all departments in the Western Cape & Nationally.
- BAS Introduction
- BAS Sundry payments
- Customer Centricity Workshop