Microsoft word/ excel / powerpoint /email/syspro
Navashnee Nagia
SALES REPRESENTATIVE
Johannesburg,GP
Summary
Dynamic sales professional with proven success at ALPINE LOUNGE/LAZ BOY SA, excelling in customer relationship building and sales development. Adept at negotiating terms and fostering trust, resulting in enhanced client satisfaction and loyalty. Strong problem-solving abilities drive effective solutions.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Representative
ALPINE LOUNGE/LAZ BOY SA
02.2021 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Stayed up-to-date with industry trends to position company as market leader.
- Identified and tapped into new markets, significantly expanding customer base.
- Streamlined sales process, reducing time from lead to close.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Participated in trade shows and conferences to network and generate leads.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consulted with businesses to supply accurate product and service information.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Showroom Sales Consultant
ALPINE LOUNGE /LAZ BOY SA
07.2016 - 01.2021
- Streamlined administrative processes by adopting modern technology solutions for record keeping, scheduling appointments, and tracking sales data.
- Coordinated special events within the showroom space as an added value for customers visiting our location .
- Assisted in the development of long-term sales strategies by analyzing market trends and customer preferences to help inform product selection decisions.
- Collaborated with marketing teams to execute promotional events, increasing brand awareness and driving foot traffic to the showroom.
- Contributed to strategic planning efforts aimed at optimizing overall business performance through effective showroom management tactics.
- Ensured smooth showroom operations by creating efficient schedules and delegating tasks effectively among staff members.
- Maintained a clean, organized, and safe showroom space, prioritizing customer experience and satisfaction.
- Supervised inventory and placed orders to replenish low running supplies.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Managed inventory control for optimal product availability, streamlining stock management processes.
- Developed strong customer relationships by providing personalized assistance and addressing their needs promptly.
- Directed sales reps on how to display furniture and other items.
- Liaised with marketing team to identify and develop sales and promotional events.
- Managed custom projects by completing initial quotes, design and sample requests.
- Generated personal sales to meet or exceed established sales goals.
- Determined key details for showroom light fixtures, flooring and accessories.
- Provided prompt, courteous service to every individual entering showroom.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Import Clerk
Global Sourcing
01.2010 - 12.2016
- Managed multiple priorities simultaneously without compromising attention to detail or quality of work outputted.
- Evaluated vendor performance, providing feedback to maintain high-quality service levels from external partners.
- Collaborated with team members to optimize workflow and ensure that all tasks were completed on schedule.
- Streamlined import processes by closely monitoring shipments and communicating effectively with carriers.
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive client relationships.
- Accelerated import clearance timeframes by promptly preparing and submitting necessary documentation.
- Developed a comprehensive understanding of international trade regulations and import compliance requirements, ensuring adherence to all applicable laws.
- Established strong relationships with clients, ensuring satisfaction through consistent communication and timely resolution of issues.
- Negotiated competitive shipping rates with carriers, resulting in cost savings for both the company and its clients.
- Supported warehouse operations by coordinating the efficient transfer of imported goods to appropriate storage locations.
- Contributed to a positive work environment through active participation in team meetings, sharing ideas for improvement, and supporting colleagues as needed.
- Maintained detailed records of all import transactions, facilitating accurate reporting and analysis for management review.
- Reduced customs delays by maintaining up-to-date knowledge of import regulations and compliance requirements.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated with shipping and transport companies on behalf of clients.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
Repair Coordinator
GLOBAL SOURCING
01.2009 - 12.2009
- Ensured adherence to safety protocols during all stages of the repair process, minimizing potential risks or accidents.
- Reduced downtime for clients by prioritizing urgent repairs and allocating resources accordingly.
- Managed multiple repair projects simultaneously, ensuring timely completion and client satisfaction.
- Enhanced customer satisfaction by efficiently managing repair requests and coordinating with technicians.
- Evaluated technician performance regularly, providing feedback and support for continuous improvement.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.
- Streamlined the repair process for quicker turnaround time, resulting in increased client retention.
- Maintained detailed records of all completed repairs for future reference and accurate billing purposes.
- Conducted thorough assessments of damage reports to accurately estimate repair costs and timelines.
- Collaborated with team members to identify areas of improvement in the repair process, leading to increased efficiency.
- Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships.
- Negotiated contracts with service providers to ensure cost-effective repairs without compromising quality.
- Leveraged industry knowledge and expertise when advising clients on preventive maintenance measures, prolonging the lifespan of their equipment.
- Organized ongoing maintenance schedules to boost system performance.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Buyer's Assistant
Furntect
10.2008 - 12.2008
- Coordinated with quality control teams to address any concerns regarding incoming shipments promptly, ensuring high standards were maintained at all times.
- Managed purchase orders from initiation to completion, ensuring accurate documentation and recordkeeping.
- Played a key role in cost reduction initiatives through diligent price comparisons and negotiation tactics with suppliers.
- Facilitated communication between vendors and internal departments for seamless collaboration on various projects.
- Contributed to inventory control efforts by tracking stock levels and assisting in forecasting future demand accurately.
- Reduced lead times with proactive order placement, resulting in improved inventory management.
- Handled high volume purchasing tasks while maintaining accuracy under tight deadlines.
Logistics Assistant
Steinhoff Imports
01.2008 - 09.2008
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Documented received materials into syspro and excel system.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Generated, distributed and filed copies of all billing paperwork.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
Accounts Clerk
Steinhoff Imports
10.2006 - 12.2007
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Set up and updated Excel spreadsheets to track financial data.
- Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Assisted in the preparation of monthly financial statements to provide insight into company performance.
Customer Service Supervisor
Steinhoff Imports
01.2006 - 09.2006
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Created, prepared, and delivered reports to various departments.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Office Administrator
ALF ITALIAN FURNITURE
09.2001 - 12.2005
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Telesales
- showroom sales
- loading sales orders and invoicing on syspro accounting system
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Education
High School Diploma -
MH JOOSUB TECHNICAL SCHOOL
Johannesburg, South Africa 04.2001 -
Skills
Customer service
Certification
MARLENE WARD INTERNATIONAL LEADERSHIP AND INTERPERSONAL SKILL
Timeline
Sales Representative
ALPINE LOUNGE/LAZ BOY SA
02.2021 - Current
Showroom Sales Consultant
ALPINE LOUNGE /LAZ BOY SA
07.2016 - 01.2021
Import Clerk
Global Sourcing
01.2010 - 12.2016
Repair Coordinator
GLOBAL SOURCING
01.2009 - 12.2009
Buyer's Assistant
Furntect
10.2008 - 12.2008
Logistics Assistant
Steinhoff Imports
01.2008 - 09.2008
Accounts Clerk
Steinhoff Imports
10.2006 - 12.2007
Customer Service Supervisor
Steinhoff Imports
01.2006 - 09.2006
Office Administrator
ALF ITALIAN FURNITURE
09.2001 - 12.2005
High School Diploma -
MH JOOSUB TECHNICAL SCHOOL
04.2001 -
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved complaints which lead to happy customers .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceHealthcare benefitsCareer advancementCompany CulturePersonal development programsSoftware
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