Nausheen Cassim
Field Support Engineer
Mafikeng
Summary
Experienced job seeker with strong computer skills in Word, Excel, and PowerPoint. Highly organized and detail-oriented with excellent communication skills, both verbal and written. Proficient in telephone etiquette and adept at connecting with individuals from diverse cultures. Skilled in planning, analytical thinking, and negotiation. Thrives in fast-paced environments, excelling at multitasking and meeting deadlines. Consistently delivers exceptional results, whether working independently or as part of a team.
Overview
15
15
years of professional experience
1990
1990
years of post-secondary education
Work History
Field Support Engineer
Vumela IT Services
01.2015 - Current
- Provide all ICT Support, including hardware repairs, first line network support, and VOIP - UC phone installations
- Software – Microsoft Office, Windows and SAP
- All administration work for the department including submitting of monthly report, attending weekly and monthly management meetings, providing feedback by presentations
- Problem solving -providing solutions and ideas
- Training interns and students -people management and development
- Supervising and seeing to HR needs of interns and students reporting to me
- Asset Control and Management, Procurement Management for departmental needs, Project Management- Implementing, Monitoring and concluding of projects
- Adhering to all governance, policies and procedures of company
- Data and Information security
- Customer care and stakeholder relationship management
Support Analyst
EOH PS
01.2012 - 01.2015
- Provide all ICT Support, including repairs, network support, VOIP and UC phone installations
- Software – Microsoft Office, Windows and SAP
- All administration work for the department including submitting of monthly report, attending weekly and monthly management meetings, providing feedback by presentations
- Problem solving -providing solutions and ideas
- Training of interns and students -people management and development
- Supervising and seeing to HR needs of interns and students reporting to me
Support Analyst
T-Systems
01.2010 - 01.2012
- Provide all ICT Support, including repairs, network support, VOIP and UC phone installations
- Software – Microsoft Office, Windows and SAP
- All administration work for the department including submitting of monthly report, attending weekly and monthly management meetings, providing feedback by presentations
- Problem solving -providing solutions and ideas
- Training of interns and students -people management and development
- Supervising and seeing to HR needs of interns and students reporting to me
Education
High School - Matric
Danville Secondary
Skills
Troubleshooting
Operating Systems
IT Infrastructure
Hardware Diagnostics and Repair
Active Listening
Oral Communication
Written Communication
undefinedTimeline
Field Support Engineer
Vumela IT Services
01.2015 - Current
Support Analyst
EOH PS
01.2012 - 01.2015
Support Analyst
T-Systems
01.2010 - 01.2012
High School - Matric
Danville Secondary
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