Sales Assistant
Dodos Shoes
Cape Town Bellville , South Africa
03.2018 - 10.2020
- Attending staff meetings
- House-keeping
- Doing weekly stock counts
- Making sure that I do daily target everyday
- Making sure all emails are answered timorously within 24 hours
- Doing weekly arrivals list in details for marking, including all requests and memos
- Doing monthly stationary count and cashiering
- Checking month end filing is done
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Established rapport with customers using active listening and interpersonal skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
