Nathi Mali
East London
Overview
9
9
years of professional experience
Work History
GUEST EXPERIENCE LEADER (GEL)
Mc Donalds
Beacon bay, East london
04.2017 - Current
- Led initiatives to enhance guest satisfaction by delivering exceptional service and addressing feedback.
- Coordinated staff training programs to ensure consistent quality, resolved guest complaints proactively, and implemented engagement activities to foster a welcoming atmosphere, resulting in increased positive reviews and repeat visits.
EA- TEACHER ASSISTANT
Garlandale Secondary school-WCED
Cape Town
11.2021 - 03.2022
- Assisted lead teacher in daily classroom activities, providing support to learners in their learning and development.
- Helped create an engaging educational environment, facilitated small group instruction, and maintained classroom organization.
TUTOR/VOLUNTEER
AfterSchool Programme/YearBeyond-Western Cape Government
Cape Town
02.2019 - 11.2019
- Provided tutoring sessions to grades 1-4 learners in English and Maths, fostering a supportive learning environment.
- Developed tailored lesson plans to meet learners' needs and monitored progress.
- Assisted in organizing educational workshops and activities, enhancing community engagement and promoting academic success.
Timeline
EA- TEACHER ASSISTANT
Garlandale Secondary school-WCED
11.2021 - 03.2022
TUTOR/VOLUNTEER
AfterSchool Programme/YearBeyond-Western Cape Government
02.2019 - 11.2019
GUEST EXPERIENCE LEADER (GEL)
Mc Donalds
04.2017 - Current