Nathaniel Mahlakwana
206 Stinkwood, Olievenhoutbosch
Summary
System Analyst–oriented IT Specialist with 3+ years of experience in application support, system analysis, and incident management within enterprise environments. Currently supporting Anglo American operations, providing end-to-end system support, incident resolution, and continuous improvement of IT services aligned to ITIL practices.
Demonstrates strong capability in analysing system issues, identifying root causes, and implementing effective solutions to improve system performance and user experience. Experienced in system testing, change support, and process documentation, with a solid understanding of the Software Development Life Cycle (SDLC) and business system workflows.
A collaborative team player with the ability to translate business needs into technical solutions, ensuring systems remain reliable, efficient, and aligned with organisational goals.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
HCL Technologies
Johannesburg
01.2024 - Current
- Provide application and system user support for logged incidents and service requests
- Log, track, and resolve issues using fault logging systems (ITSM tools)
- Troubleshoot application, system, and OS-related issues in an enterprise environment
- Perform system configuration, installations, and upgrades
- Support business applications and infrastructure systems
- Execute root cause analysis and implement corrective actions
- Assist in system testing, changes, and enhancements
- Maintain process documentation and support knowledge base updates
- Collaborate with teams to ensure alignment with ITIL processes and service delivery standards
Education
Higher National Diploma - Information Technology
Tshwane University of Technology
Pretoria, GP01-2023
Skills
- ITSM / fault logging systems
- Windows OS and enterprise systems
- Application support and troubleshooting
- System configuration and deployment
- Basic SQL (support-level querying)
- Endpoint management tools (SCCM exposure)
Core Competencies
- Application & System Support
- Incident & Request Management (ITIL)
- Fault Logging Systems (ITSM tools)
- System Testing & Validation
- SDLC & Change Support
- System Configuration & Deployment
- Root Cause Analysis
- Process Documentation
- Stakeholder & User Support
Key Contributions
- Improved incident resolution efficiency through structured troubleshooting
- Reduced recurring system issues by implementing proactive fixes
- Supported standardised device deployment and configuration (Autopilot process)
- Contributed to process improvements and documentation aligned to IT operations
Timeline
IT Support Specialist
HCL Technologies
01.2024 - Current
Higher National Diploma - Information Technology
Tshwane University of Technology