Nathaniel Hermanus Esterhuizen
Project Coordinator
Trichardt
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
Work History
Service Coordinator• Lead
Prommac
1 2020 - Current
- Prepared reports on service performance metrics and key indicators for management review.
- Coordinated and monitored service activities to confirm work met all requirements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
Field / Workshop Technician• Atlas Copco Air-Compressor Mechanic
Prommac
01.2015 - 01.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
Restaurant Manager• Senior Manager
SPUR
01.2010 - 01.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Building Manager• Assisting Building Manager
Facilities Management Resources/St Georges Hospital London
01.2007 - 01.2009
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Oversaw renovations projects, ensuring completion within budget constraints and established timelines.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Supervised a team of maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
Education
High School Diploma -
Salomon Senekal
Viljoenskroon, South Africa 01.1993 - 12.2005
BTH - Theology
UNISA
South Africa 01.2011 - 12.2012
Skills
Resource utilization
Leadership Experience
After being given the opportunity to become the AIP lead coordinator at Sasol Synthol for Prommac, I created my own tracker that tracks each and every inspection point allowing me to give accurate feedback to the client and also have detailed reports on each activity leading not only my own company to success but other companies also benefits greatly from my management skills.
References
Sifiso Madubela, 082 297 4853
Communication Skills
I firmly believe that each person has their contribution within our working environment and one cannot be without the other. I believe that respect is earned and that trust and honesty is one of the most important characteristics for construction - to always give honest and accurate feedback and the ability to resolve issues. One of the key skills I have developed is to break down big tasks and to start them as soon as opportunity arise, thus reducing stress that can lead to poor judgement, poor decision making, injuries or death, lost time, poor quality work, waste of resources.
Timeline
Field / Workshop Technician• Atlas Copco Air-Compressor Mechanic
Prommac
01.2015 - 01.2019
BTH - Theology
UNISA
01.2011 - 12.2012
Restaurant Manager• Senior Manager
SPUR
01.2010 - 01.2014
Building Manager• Assisting Building Manager
Facilities Management Resources/St Georges Hospital London
01.2007 - 01.2009
High School Diploma -
Salomon Senekal
01.1993 - 12.2005
Service Coordinator• Lead
Prommac
1 2020 - Current
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