Nathaniel Baker

• Build and maintain relationships with key stakeholders through regular engagements. Ensure increased awareness of the impact of fraud and regulatory risks by sharing information, knowledge and collaborating across teams and other stakeholders.
• Ensure suspicious transactions are reported within required timelines.
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
• Address issues raised in culture surveys to improve results. Deliver a worldclass service through client service culture. Achieve operational excellence. Add value to the business by generating innovative ideas. Manage performance of team members by implementing performance agreements and ensuring a clear vision. Mentor and coach staff on identified performance gaps.
• Maintain a high performing team by identifying talent pool through career conversations and developing talent retention program's.
• Embrace the Nedbank vision and values by leading by example. Provide input into business strategy and annual business plans.

• To investigate suspicious/unusual transactions
• Respond to requests for guidance on suspicious/unusual activities
• Analyze information by following quality standards and methodologies, compile a report containing findings
• Substantiate referral of suspicious/unusual activities by obtaining source documentation
• Report the information to the Financial Intelligence Centre (FIC) in terms of a S29 within the prescribed time period (STR/SAR)
• Record details of suspicious/unusual transactions by capturing the information on the relevant system (goAML)
• Flow of funds analysis is also conducted – to analyze accounts and report any suspicious/unusual activity if need be
• Dealing with high profile matters and provide feedback to higher management as well as report to the FIC within the prescribed time period
• Knowledgeable on what is expected when a S34 and S35 is received from the FIC
• Dealing with terrorist financing investigations – assisting the FIC on a one-on-one basis in terms of a S35 that was received, investigate the suspicious/unusual transactions and provide feedback to the FIC
• Keeping abreast with the Media
• Identifying clients that could pose a reputational risk
• Identify operational and risk related issues and escalate to management
• Helping business to identify low, medium and high risk clients

• Manage a sales team to deliver sales to increase revenue in the branch, whilst adhering to process and procedures to ensure compliance and to reduce risk.
• To ensure the retention, and satisfaction and expansion of the client base.
• Build staff capability through resource allocation, staff development and communication and the motivation of sales staff.
• Performance manage and coaching the sales staff to better their cross selling skills and client relations.
• Reporting on human resources, self-development, employment equity and recruitment of staff.

Create the Retail Banking Experience by:

• Exploring Customer Needs
• Suggesting Appropriate and Innovative Solutions
• Earning the business by matching the effort of the customer in the buying process
• Educating and Navigating customer’s understanding and options; and Providing fast, courteous, efficient quality service that ensures client satisfaction and encourages loyalty.
• Proactively initiating sales.
• Building and maintaining intimate relationships with customers to ensure that their needs are met.
• Ensuring sale and service target are met.
• Selling and cross-selling products and scheme to customers.
• Ensuring that the entire sale process results in re-purchase processes.
• Assisting Business Banking and training other bankers within the branch on Business Banking processes.

• Load H03 on all new take on.
• Lodge claims against life cover within 72 hours after notification.
• Lodge claims with the appointed executors to the Estates within four days after notification.
• Ensure that all Holds are in place.
• Legal action against all arrear files.
• Monitor and update portfolio with new developments on a daily basis.
• Deliver monthly report accurately and comprehensively to Management.
• Offering superior specialized legal services to all internal and external clients.
• Increasing the recoveries on the specialized book through processes and procedures.
• Coordinating and providing a central communication point for the executors, trustees and the clients.