Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathanael Naidoo

Durban

Summary

Elevate customer satisfaction by managing inquiries, resolving conflicts, and delivering tailored solutions, while demonstrating adaptability and a strong work ethic to support team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

English Music Teacher

B Sharp Music School
Pietermaritzburg & Durban
02.2021 - Current
  • Been teaching English plus music for 3 years going .
  • Developed comprehensive curriculum and teaching materials for individualized music lessons.
  • Designed personalized approaches to instruction based on each student's unique musical proficiency.
  • Created an interactive and stimulating learning atmosphere by implementing engaging activities and instructional materials to inspire student motivation.
  • Consistently tracked student performance through assessments and progress reports to guarantee goal accomplishment.
  • Maximized teaching efficiency by utilizing various method books and teaching aids.
  • Crafted precise lesson programs to accelerate students' cognitive advancement and intellectual progression.
  • Maintained a positive environment that fostered student motivation and eagerness to learn.
  • Incorporated innovative teaching techniques such as visual aids and interactive group activities for improvisation.
  • Facilitated learning of effective music literacy skills by providing comprehensive guidance.

Customer Service Representative/Sales Associate

CETA INSURANCE LTD
Umhlanga(Durban)
12.2023 - Current
  • Amended leisure boat and caravan policies through strategic communication, enhancing customer satisfaction and loyalty.
  • Processed returns, refunds, and exchanges in accordance with company policies.
  • Assisted customers in navigating the website, placing orders, and resolving complaints.
  • Facilitated account maintenance, including password resets and contact information updates.
  • Entered customer orders accurately into the company's order management system.
  • Investigated escalated customer complaints to identify root causes and resolve issues.
  • Streamlined household policy modifications while executing administrative tasks efficiently.
  • Resolved escalated issues promptly, ensuring a 24-hour turnaround, and exceptional service.
  • Delivered outstanding, customer-focused support, consistently exceeding client expectations.
  • Drove customer satisfaction and retention through a commitment to service excellence.

TECHNICAL SUPPORT SPECIALIST / CUSTOMER SUPPORT REPRESENTATIVE

AMAZON
CITY OF CAPE TOWN
04.2022 - 06.2023
  • Expertly troubleshoot Amazon devices and provide specialized support for Prime Video, enhancing customer satisfaction and loyalty.
  • Assist retail customers through calls, emails, and chats, demonstrating extensive knowledge of Amazon products.
  • Leverage deep understanding of Amazon's ecosystem to improve customer experience through exceptional service delivery.
  • Adapt quickly to emerging technologies, offering tailored solutions for seamless support across multiple channels.
  • Deliver comprehensive technical support via telephone, email, and chat.
  • Resolve customer issues related to operating systems, network connectivity, software applications, and hardware components.
  • Manage retentions, refunds, order processing, account inquiries, and cancellations effectively.

ADMINISTRATIVE ASSISTANT / DATA ENTRY

TSALACH CONSULTING SERVICES
Pietermaritzburg
11.2021 - 05.2022
  • Ensured compliance with government tenders in Pietermaritzburg.
  • Streamlined tender submissions to various government departments.
  • Facilitated smooth document processes for sheriff departments.
  • Delivered high-quality administrative support, enhancing client satisfaction.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality.

CUSTOMER SERVICE SUPPORT SPECIALIST

SOLAR SOLUTIONS
Pietermaritzburg
02.2019 - 11.2019
  • Excelled in customer service by professionally handling escalated calls and emails with efficiency.
  • Addressed customer concerns and inquiries, ensuring satisfaction and effective issue resolution.
  • Coordinated scheduling for solar panel installations, facilitating seamless communication between customers and installation teams.
  • Created essential documentation for solar panel installations, including contracts, agreements, and project plans.
  • Responded to customer inquiries via phone, email, and chat services.
  • Managed retentions, cancellations, refunds, and account processing effectively.

ADMINISTRATIVE ASSISTANT / DATA CAPTURING

SOUTH AFRICAN POLICE SERVICE
Pietermaritzburg
10.2018 - 02.2019
  • Streamlined operations at SAPS, improving efficiency in youth crime prevention efforts.
  • Educated children on the dangers of drugs, empowering informed decision-making.
  • Engaged the community through showcases to effectively share crime prevention strategies.
  • Promoted SAPS programs through events and digital channels, increasing public awareness.

Education

ENGLISH LITERACY CERTIFICATION -

TEFL University
South Africa
10-2024

TEFL PROFESSIONAL TEACHERS RECORD CERTIFICATION -

TEFL University
CHINA
12-2023

COMPUTER APPLICATIONS & TECHNOLOGY CERTIFICATION -

Msunduzi Municipal Library
KwaZulu-Natal, South Africa
07-2019

Bachelor Degree -

Raisethorpe High School
KwaZulu-Natal, South Africa
12-2016

Skills

  • Customer service
  • Administration
  • Tech support
  • Problem-solving
  • Organizational skills
  • Client relationship skills
  • Word processing
  • Data entry
  • CRM systems
  • Communication
  • Multitasking
  • Time management
  • Project management
  • Strategic planning
  • Ticketing systems
  • Excel
  • Attention to detail
  • Customer retention
  • Customer order management
  • Telephone etiquette
  • Empathy
  • Emails and chats management systems
  • Active listening
  • Orders processing
  • Salesforce
  • Zendesk
  • Helpdesk
  • sage

Certification

  • 12/2024, AWS CERTIFICATION
  • 02/2024, SAGE ACCOUNTING
  • 05/2024, DIGITAL MARKETING CERTIFICATION
  • 04/2024, ACCOUNTING CERTIFICATION
  • 08/2024, CISCO NETWORKING COMPUTERS
  • 04/2024 MANCOSA -ENGLISH LITERACY

Timeline

Customer Service Representative/Sales Associate

CETA INSURANCE LTD
12.2023 - Current

TECHNICAL SUPPORT SPECIALIST / CUSTOMER SUPPORT REPRESENTATIVE

AMAZON
04.2022 - 06.2023

ADMINISTRATIVE ASSISTANT / DATA ENTRY

TSALACH CONSULTING SERVICES
11.2021 - 05.2022

English Music Teacher

B Sharp Music School
02.2021 - Current

CUSTOMER SERVICE SUPPORT SPECIALIST

SOLAR SOLUTIONS
02.2019 - 11.2019

ADMINISTRATIVE ASSISTANT / DATA CAPTURING

SOUTH AFRICAN POLICE SERVICE
10.2018 - 02.2019

ENGLISH LITERACY CERTIFICATION -

TEFL University

TEFL PROFESSIONAL TEACHERS RECORD CERTIFICATION -

TEFL University

COMPUTER APPLICATIONS & TECHNOLOGY CERTIFICATION -

Msunduzi Municipal Library

Bachelor Degree -

Raisethorpe High School

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Nathanael Naidoo