Nathan Verhoog
Specialist: IT Systems
Cape Town
Summary
Experienced IT Technologist with over 16 years of experience within an Information Systems Environment. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training in various technologies supported. Motivated to learn, grow and excel in any space. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
3
3
Certificates
Work History
Specialist: IT Systems
Vodacom
Cape Town
04.2016 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Implemented cost-saving initiatives that addressed long-standing problems.
- Conducted research, gathered information from multiple sources and presented results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Adhered to social distancing protocols and wore mask or face shield.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received Numerous awards for expertise and cost saving initiatives
- Demonstrated high levels of expertise in various technologies Managed
IT Operations Manager
Stortech (Nexio)
Cape Town
09.2014 - 07.2016
- Reviewed operations reports to understand numbers and trends.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Identified procedure or process changes required to improve performance and productivity.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maintained both Unified Communication and Infrastructure Back Office environments
- Contracted to Vodacom
IT Technical Operations Lead
SAFT (Cold Storage)
Cape Town
07.2014 - 09.2014
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted computer users with technical issues remotely and at workstations.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Performed tests of functionality, security and performance of different workstations and devices.
- Trained end-users on Hardware and Software on use, functionality and application to business problems.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Support for 3 Cold stores across Country
- Managed VPN Links between cold stores and Network Appliances.
- Managed SQL Databases and ensured high availability on Cold Storage systems
- Assisted computer users with technical issues remotely and at workstations
Network Engineer
Reutech Radar Systems (Part of Reunert Group)
Cape Town
03.2011 - 06.2014
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Integrated data, voice and video networks for use in multi-site installations.
- Collaborated with vendors to identify best options for optimizing network performance.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Troubleshot complex multi-vendor network service provider issues.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Assisted with implementation and support of network monitoring tools.
- Recommended options for disaster recovery and remote access security.
- Performed virtual machine provisioning and VM priority setup.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Managed, tracked and coordinated problem resolution and escalation processes.
Team Lead - Senior Systems Administrator
Optisolutions
Cape Town
11.2009 - 03.2011
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Integrated and updated software products to boost system compatibility.
- Contributed to development, administration and testing of disaster recovery plans.
- Maintained current software licenses for computers and mobile devices.
- Attended meetings to deliver status reports to key stakeholders.
- Mentored employees and offered constructive feedback for performance improvement.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Implemented internet and intranet applications on multiple platforms.
- Configured and tested Windows Server operating systems with roles features.
- Detailed upcoming software upgrades and system sprints to team members.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Contracted to Vodacom
- Reported on updates to project specifications and progress
- Contracted to Vodacom
Senior Systems Engineer
Datacentrix
Cape Town
05.2009 - 11.2009
- Performed root cause analysis to provide resolutions for production issues.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Assisted employees with resolving network problems at remote locations.
- Analyzed security logs to determine and alleviate network threats.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Optimized networked software and operating systems by applying updates and patches.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Contracted to Vodacom
IT Systems Administrator
Choice Technologies
Cape Town
11.2007 - 05.2009
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Detailed upcoming software upgrades and system sprints to team members.
- Maintained current software licenses for computers and mobile devices.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
- Attended meetings to deliver status reports to key stakeholders.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Created nightly jobs for database backups.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Mentored employees and offered constructive feedback for performance improvement.
- Contracted to Vodacom
Team Lead - Change Management and Procurement
Choice Technologies PTY (LTD)
Cape Town
07.2005 - 10.2007
- Position required management of Change Controls in accordance to ITIL as well as Vodacom standards and policies.
- Management of Procurement of Hardware and Logistics.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Collaborated with team members to achieve target results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Contracted to Vodacom
- Improved operations through consistent hard work and dedication
- Increased customer satisfaction by resolving issues
- Maintained energy and enthusiasm in fast-paced environment
Education
(Incomplete) Diploma - Mechanical Engineering
Cape Technikon (Cape University of Technology)
Cape Town 01.2003 - 12.2005
High School Diploma -
Eben Donges High School
Cape Town 01.1998 - 12.2002
Skills
Citrix
Certification
Citrix Certified Associate in Virtualization
Timeline
LPI Linux Essentials Certificate of Attendance
10-2022
Citrix Apps and Virtual Desktops Advanced Administration, Certificate of Completion
10-2022
Citrix Certified Associate in Virtualization
03-2022
Specialist: IT Systems
Vodacom
04.2016 - Current
IT Operations Manager
Stortech (Nexio)
09.2014 - 07.2016
IT Technical Operations Lead
SAFT (Cold Storage)
07.2014 - 09.2014
Network Engineer
Reutech Radar Systems (Part of Reunert Group)
03.2011 - 06.2014
Team Lead - Senior Systems Administrator
Optisolutions
11.2009 - 03.2011
Senior Systems Engineer
Datacentrix
05.2009 - 11.2009
IT Systems Administrator
Choice Technologies
11.2007 - 05.2009
Team Lead - Change Management and Procurement
Choice Technologies PTY (LTD)
07.2005 - 10.2007
(Incomplete) Diploma - Mechanical Engineering
Cape Technikon (Cape University of Technology)
01.2003 - 12.2005
High School Diploma -
Eben Donges High School
01.1998 - 12.2002
Similar Profiles
LuckyBoy MashileLuckyBoy Mashile
Data Analytics Specialist at VodacomData Analytics Specialist at Vodacom
ZIMBINI MGCINAZIMBINI MGCINA
Senior Specialist Core Network Performance at VodacomSenior Specialist Core Network Performance at Vodacom
MPONE THEJANEMPONE THEJANE
Sales Consultant & Sales Key Account Manager at VodacomSales Consultant & Sales Key Account Manager at Vodacom
Victoria LuthuliVictoria Luthuli
Specialist: Commercial Management (Regions) at VodacomSpecialist: Commercial Management (Regions) at Vodacom
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung