Nathan Gayadin
Durban
Summary
A dynamic professional with a proven track record in managing and negotiating high-value agreements. Known for meticulous attention to detail and ensuring compliance with legal standards. Reliable team player who adapts to changing needs and prioritizes collaborative success. I have extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law.
Overview
14
14
years of professional experience
Work History
Settlements, Cancellations and Contracts Officer
Capitec Bank
Durban
08.2024 - Current
- Promoted to this role after only a year and half of being employed within the Rental Finance Department.
- Appointed as a Senior officer in the role to maintain team cohesion and productivity.
- Negotiated favorable contract terms by effectively communicating client needs and requirements.
- Assisted clients with their Rental Agreement contracts - maintaining the company's procedures with cancellations and Settlements. This entailed enforcing the terms of cancellation notices and ownership fees for equipment.
- Structuring various Settlement calculations for contracts within term, or contracts which had been handed over to our legal team.
- Developed comprehensive contract templates to standardize documentation and ensure consistency across all agreement terms provided to clients.
- Maintained comprehensive contract records in centralized database system, facilitating easy access to critical information for decision-makers across the company.
- Liaising with multiple suppliers and Finance Houses to ensure the terms of the signed agreements were upheld and honored.
- Solely responsible for the departments weekly and monthly reporting of Cancelled and Settled contracts.
Customer Query Resolution Officer
Capitec Bank
Durban, South Africa
01.2023 - 08.2024
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Assisted client with billing and contract related enquiries.
- Liaising with relationship managers within the company to provide their clients with contract related assistance to maintain strong relationships between clients and Capitec.
- Manual Debiting (SDR) of clients monthly - This entailed managing a database of 5000+ clients each with a uniquely requested debit order date or request.
- Solely responsible for preparing and generating of monthly invoices which have been sent to our clients.
Data and Stock Controller
HUL International
Durban, South Africa
03.2021 - 01.2023
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Capturing of new orders received from multiple reputable Homeware and Electronic stores within South Africa.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
Financial Advisor
Liberty Life
Durban, South Africa
12.2019 - 03.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Handling of transactions involving mutual funds, exchange traded funds, stocks, bonds, real estate investment trusts, and advanced tax strategies.
Online Customer Service Consultant
Betting World (Pty) Ltd
Durban, South Africa
06.2015 - 12.2019
- Collaborated with cross-functional teams to address complex issues, providing comprehensive solutions for customers.
- Reduced response time by developing pre-written responses for frequently asked questions, increasing customer satisfaction levels.
- Assisted in updating company policy documents to reflect evolving best practices for online customer service operations.
- Daily and Monthly reconciling of financial statements.
- Treasury - clearing and authenticating of funds deposited into the company bank account
- Compiling weekly profit/loss reports for the department
Junior Trader
Betting World (Pty) Ltd
Durban, South Africa
09.2013 - 05.2015
- Handling of all inbound calls received and telephonically laying bets for customers
- Pricing of markets for Horse racing fields/Sport fields
- Calculations of deductions and TAX deductions per pay-out to customers
- Reconciling of day-end deposits and balances per customer
Customer Service Representative
Woolworths
Durban, South Africa
09.2011 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Multimedia And Digital Design
UNISA
Cape Town, South Africa07-2024
Master of Arts - Web Design
IT ACADEMY
Cape Town, South Africa01-2021
No Degree - Customer Services (NQF Lvl. 3)
IMSIMBI Training
Durban, South Africa02-2017
Bachelors Degree Matric Certificate - Business Studies, Biology, Geography,
Effingham Heights Secondary School
Durban, South Africa12-2010
Skills
- Procurement processes
- Contract drafting
- Dispute resolution
- Legal compliance
- Contract terms negotiation, reviews and edits
- Contract analysis
- Workflow management
- Statistical Reporting
- Compliance enforcement
- Teamwork and collaboration
- Time management, Attention to detail, Multitasking, Task prioritization
- Analytical thinking, Data Analysis
- Conflict resolution
- Professionalism
Art, Reading, PC Building, Tinkering with Electronics, Movies
I feel mental health is a priority to every employee and therefore make time to do things I love outside of work such Creative Arts, Building PC's, tinkering with electronics such as broken devices and putting them back together and unwinding with a movie (that must have a great storyline).
Languages
English
Bilingual or Proficient (C2)
Zulu
Intermediate (B1)
Afrikaans
Intermediate (B1)
Timeline
Settlements, Cancellations and Contracts Officer
Capitec Bank
08.2024 - Current
Customer Query Resolution Officer
Capitec Bank
01.2023 - 08.2024
Data and Stock Controller
HUL International
03.2021 - 01.2023
Financial Advisor
Liberty Life
12.2019 - 03.2021
Online Customer Service Consultant
Betting World (Pty) Ltd
06.2015 - 12.2019
Junior Trader
Betting World (Pty) Ltd
09.2013 - 05.2015
Customer Service Representative
Woolworths
09.2011 - 09.2013
Bachelor of Arts - Multimedia And Digital Design
UNISA
Master of Arts - Web Design
IT ACADEMY
No Degree - Customer Services (NQF Lvl. 3)
IMSIMBI Training
Bachelors Degree Matric Certificate - Business Studies, Biology, Geography,
Effingham Heights Secondary School