Nathan Gayadin
Durban
Summary
A dynamic professional with a proven track record in managing and negotiating high-value agreements. Known for meticulous attention to detail and ensuring compliance with legal standards. Reliable team player who adapts to changing needs and prioritizes collaborative success. I have extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law.
Overview
14
14
years of professional experience
Work History
Settlements, Cancellations and Contracts Officer
Capitec Bank
08.2024 - Current
- Promoted to this role after only a year and half of being employed within the Rental Finance Department.
- Appointed as a Senior officer in the role to maintain team cohesion and productivity.
- Negotiated favorable contract terms by effectively communicating client needs and requirements.
- Assisted clients with their Rental Agreement contracts - maintaining the company's procedures with cancellations and Settlements. This entailed enforcing the terms of cancellation notices and ownership fees for equipment.
- Structuring various Settlement calculations for contracts within term, or contracts which had been handed over to our legal team.
- Developed comprehensive contract templates to standardize documentation and ensure consistency across all agreement terms provided to clients.
- Maintained comprehensive contract records in centralized database system, facilitating easy access to critical information for decision-makers across the company.
- Liaising with multiple suppliers and Finance Houses to ensure the terms of the signed agreements were upheld and honored.
- Solely responsible for the departments weekly and monthly reporting of Cancelled and Settled contracts.
Customer Query Resolution Officer
Capitec Bank
01.2023 - 08.2024
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Assisted client with billing and contract related enquiries.
- Liaising with relationship managers within the company to provide their clients with contract related assistance to maintain strong relationships between clients and Capitec.
- Manual Debiting (SDR) of clients monthly - This entailed managing a database of 5000+ clients each with a uniquely requested debit order date or request.
- Solely responsible for preparing and generating of monthly invoices which have been sent to our clients.
Data and Stock Controller
HUL International
03.2021 - 01.2023
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Capturing of new orders received from multiple reputable Homeware and Electronic stores within South Africa.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
Financial Advisor
Liberty Life
12.2019 - 03.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Handling of transactions involving mutual funds, exchange traded funds, stocks, bonds, real estate investment trusts, and advanced tax strategies.
Online Customer Service Consultant
Betting World (Pty) Ltd
06.2015 - 12.2019
- Collaborated with cross-functional teams to address complex issues, providing comprehensive solutions for customers.
- Reduced response time by developing pre-written responses for frequently asked questions, increasing customer satisfaction levels.
- Assisted in updating company policy documents to reflect evolving best practices for online customer service operations.
- Daily and Monthly reconciling of financial statements.
- Treasury - clearing and authenticating of funds deposited into the company bank account
- Compiling weekly profit/loss reports for the department
Junior Trader
Betting World (Pty) Ltd
09.2013 - 05.2015
- Handling of all inbound calls received and telephonically laying bets for customers
- Pricing of markets for Horse racing fields/Sport fields
- Calculations of deductions and TAX deductions per pay-out to customers
- Reconciling of day-end deposits and balances per customer
Customer Service Representative
Woolworths
09.2011 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Multimedia And Digital Design
UNISA
Cape Town, South Africa07-2024
Master of Arts - Web Design
IT ACADEMY
Cape Town, South Africa01-2021
No Degree - Customer Services (NQF Lvl. 3)
IMSIMBI Training
Durban, South Africa02-2017
Bachelors Degree Matric Certificate - Business Studies, Biology, Geography,
Effingham Heights Secondary School
Durban, South Africa12-2010
Skills
- Procurement processes
- Contract drafting
- Dispute resolution
- Legal compliance
- Contract terms negotiation, reviews and edits
- Contract analysis
- Workflow management
- Statistical Reporting
- Compliance enforcement
- Teamwork and collaboration
- Time management, Attention to detail, Multitasking, Task prioritization
- Analytical thinking, Data Analysis
- Conflict resolution
- Professionalism
Art, Reading, PC Building, Tinkering with Electronics, Movies
I feel mental health is a priority to every employee and therefore make time to do things I love outside of work such Creative Arts, Building PC's, tinkering with electronics such as broken devices and putting them back together and unwinding with a movie (that must have a great storyline).
Languages
English
Bilingual or Proficient (C2)
Zulu
Intermediate (B1)
Afrikaans
Intermediate (B1)
Timeline
Settlements, Cancellations and Contracts Officer
Capitec Bank
08.2024 - Current
Customer Query Resolution Officer
Capitec Bank
01.2023 - 08.2024
Data and Stock Controller
HUL International
03.2021 - 01.2023
Financial Advisor
Liberty Life
12.2019 - 03.2021
Online Customer Service Consultant
Betting World (Pty) Ltd
06.2015 - 12.2019
Junior Trader
Betting World (Pty) Ltd
09.2013 - 05.2015
Customer Service Representative
Woolworths
09.2011 - 09.2013
Bachelor of Arts - Multimedia And Digital Design
UNISA
Master of Arts - Web Design
IT ACADEMY
No Degree - Customer Services (NQF Lvl. 3)
IMSIMBI Training
Bachelors Degree Matric Certificate - Business Studies, Biology, Geography,
Effingham Heights Secondary School
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