Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Baker

Head of collections
Cape Town

Summary

To support the Credit Risk Officer in driving the WFS Risk Operations agenda, covering the Collections, Recoveries and Fraud portfolios, by defining, implementing, and optimizing a people, process, and technology roadmap, to deliver against the financial targets of the organization.

Nathan is a Collections and Recoveries professional with 2 decades of experience and is passionate about the development of people and getting the best out of a diverse team by incorporating multiple elements of effective leadership, including Servant leadership. Nathan's strengths include Collections management, Recoveries management, multi-channel management, business process re-engineering and strategic management. Nathan is also no stranger to taking on challenges that takes him out of his comfort zone and delivering them on time and successfully.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Head of Collections

Woolworths Financial Services
03.2020 - Current
  • Leads a team of culturally diverse teams and is responsible to deliver targeted book shape and roll rate expectations to effectively manage overall impairment expectation
  • This role encompasses the following disciplines: outbound and inbound collections across channels, account management services, enterprise dialer management and Risk Ops enablement which includes BI and MI capabilities
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Head of Account Management Services

Woolworths Financial Services
Cape Town
03.2018 - 03.2020
  • Led the initiation of this new function within WFS, supported by a dynamic team of specialist across the following disciplines: External Agency support, Debt counselling support, debt sale support, bureau management, suspense account management, payment management, insurance claims and Namibia collections

Recoveries Manager

Woolworths Financial Services
Cape Town
03.2016 - 03.2018
  • Partnered with 10 external debt collection agencies with a book value of R1.2 bn in a champion challenger operating model
  • I was responsible for influencing operational strategies and optimization across the panel to deliver enterprise targets for early and late-stage collections and off-balance sheet Recoveries
  • Conducted regular reviews of recovery strategies, refining tactics as needed based on evolving market conditions or case-specific factors.
  • Actively participated in cross-functional initiatives aimed at enhancing overall business operations and customer experience.
  • Enhanced client satisfaction with timely updates on recovery progress and detailed reports on completed tasks.

Education

MBA Essentials -

Stellenbosch Business School
Cape Town South Africa
05.2022 - 03.2023

International Executive Development Program -

Wits Business School
Johannesburg South Africa
01.2015 - 11.2015

Skills

  • Portfolio management

  • Organisational Skills

  • Task prioritization

  • Relationship building and management

  • Decision Making

  • Financial Analysis and reporting

Friendly, positive attitude

Teamwork and collaboration

Calm under pressure

Timeline

MBA Essentials -

Stellenbosch Business School
05.2022 - 03.2023

Head of Collections

Woolworths Financial Services
03.2020 - Current

Head of Account Management Services

Woolworths Financial Services
03.2018 - 03.2020

Recoveries Manager

Woolworths Financial Services
03.2016 - 03.2018

International Executive Development Program -

Wits Business School
01.2015 - 11.2015
Nathan BakerHead of collections