NATASIA NDLOVU
Soweto,GP
Summary
Ability to work shifts including overtime. Provide technical support on product. Provide in house service training. Sales Data capturing Remote. Online customer service via calls, emails and chats. tech savvy and extremely customer centric. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Sales Development And Recruitment Remote
Premier Health care Staffing Solutions
- Identify potential customers and generate new business opportunities for the company
- Contact and qualify potential customers
- Set appointments and follow up on leads
- Track progress towards meeting sales goals
- Collaborate with the sales team to develop strategies for reaching sales targets
- Use customer relationship management (CRM) software to manage leads and sales activities
- Stay up-to-date on market trends, competition, and industry developments
- Attend networking events and trade shows to build relationships and generate leads
- Provide regular reports on sales activities and results to management
- Looking for recruiters who can source, screen, interview, and hire qualified candidates for their open positions.
Customer Service Representative
TUI UK
06.2019
- Handling UK customers globally under TUI holidays
- In-ganging with customers via telephone in regards to selling tickets globally under TUI UK, cancellations, applying fees on the booking for changes made to client seats, upgrading to higher to premium seats, selling premium seats and selecting of meals, cabin rooms, flight extras as well as hotel holiday extras
- Increasing promoters in regards to addressing customers effectively and efficiently
- Championing our customer throughout the business by being their first line of contact, by analyzing, listening, understanding the needs, customers and resolving their needs.
Customer service Associate Online Remote
AMAZON USA
12.2022 - 08.2023
- Moderate all customer reviews and respond to emails and chats
- Handling of all customers regarding pricing and price adjustments, promotions and price deals
- Maintaining high-quality communication
- Use all customer service tools to provide excellent response and accurate fast and timely responses
- Managing all escalated calls regarding pricing
- Dealing with high-end customers regarding heavy and bulky items.
SALES Executive
HALFORDS UK
02.2021 - 10.2021
- Combined, Halfords Autocentres and Retail ensure trust, expertise, price guarantee, and quality guarantee as standard
- Providing an unforgettable retail experience for motorists and cyclists
- Offering a wide range of quality products and services to suit both
- Our extensive product line covers a wide range of exclusive bike brands for all cycling disciplines.
Service Desk Coordinator
EOH
01.2010 - 03.2017
- Ensuring user queries or issues are captured, validated, and triaged for further processing
- Communicating with users
- Ensuring that various types of information are communicated to users through the appropriate channel(s)
- Ensuring improvement of the two previous processes through analysis, reviews, and reporting, as well as through automation, competence building, knowledge sharing, and other organizational changes.
Education
Business IT, Programming 101, Analytical mathematics, Accounting, A+, N -
Rose Bank College Pretoria
01.2009
Matric, Mathematics, Science, Business economics, Biology, English, Afrikaans, Zulu -
General Smuts High School
01.2007
Skills
- Adaptability and Resilience
- Sales Presentations
- Objection handling
- Sales strategy development
- Pipeline Management
- Cold-calling
- Upselling and Cross Selling
- Competitor Analysis
- SaaS
- chime
- Project management
- troubleshooting
- interpersonal skills
- active listener
- customer centric
References
- Michael Mabuya, Halfords UK, 0718794021
- Zinhle Gule, Tui UK, 0840868227
- Alfred, AMAZON USA, 0718104590
- Mbali, EOH, 0659827028
- Mpumelelo, Premier Health care Staffing Solutions, 0786588262
Skills
- Customer care
- Troubleshooting
- Query handling
- 1st and 2nd line support over phone, online, and email
- Log, track, and resolve software/hardware issues
- Listening skills
- Target driven
- Team player
- Self-development
- Remote work
- Organizational skills
- Analytical thinker
- Critical listener
- Administration
Timeline
Customer service Associate Online Remote
AMAZON USA
12.2022 - 08.2023
SALES Executive
HALFORDS UK
02.2021 - 10.2021
Customer Service Representative
TUI UK
06.2019
Service Desk Coordinator
EOH
01.2010 - 03.2017
Sales Development And Recruitment Remote
Premier Health care Staffing Solutions
Business IT, Programming 101, Analytical mathematics, Accounting, A+, N -
Rose Bank College Pretoria
Matric, Mathematics, Science, Business economics, Biology, English, Afrikaans, Zulu -
General Smuts High School
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