Natasha Neethling-Raaff

• Obtained client information by answering telephone calls.
• Resolved caller issues quickly and thoroughly.
• Advised customers about new products and assisted customers in determining best Type product for needs.
• Informed clients of policies and procedures.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Educated customers on company systems, form completion, and access to services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Educated customers on company systems, form completion, and access to services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.

• Excellent communication skills, both verbal and written.
• Developed strong communication and organizational skills
• Worked flexible hours, weekend, and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.

• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Developed strong communication and organizational skills through working on group projects.

Educate customers on the emergency service available to them

Contact customers to gather their personal information