Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Natasha Naidoo

Durban,Kwazulu-natal
Natasha Naidoo

Summary

Personable therap and assistant with proven experience managing day-to-day salon operations, from customer intake procedures to staff behaviour and opening and closing procedures. Skilled in setting goals for staff members, evaluating performance and providing guidance and training. Leads salon staff in providing excellent services and maximising salon profit. Pleasant individual with track record in salon management. Exceptional in addressing and resolving client complaints regarding salon services and employee behaviour. Excellent communication and team-leading skills . Organised and energetic individual with strong interpersonal, communication and time management skills. Experienced in planning recreational programmes based on identified patron needs and market trends. Proactive in maintaining high standards of customer service and quality of facilities. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
years of professional experience

Work history

Viking Ocean Cruises, Bergen

Beauty Therapist/Training Assistant Spa Manager
05.2018 - Current

Job overview

  • Tracked purchases and shelf stock to maintain consistent inventory.
  • Offered promos and discounts to attract more clients and increase salon business.
  • Oversaw daily operations to promote safety, cleanliness and hygiene standards.
  • Registered and updated client information on database to maintain complete records.
  • Conducted evaluations to measure staff progress and performance.
  • Maintained general appointment calendar and set shift schedules to maintain full staff.
  • Directed marketing initiatives to increase business directives.
  • Prepared equipment and materials to teach sessions for beautician trainees.
  • Collected time sheets to determine attendance and punctuality.
  • Developed short-term and long-term goals for staff to maximise potential.
  • Monitored expenses and revenue to manage budget needs.
  • Implemented and modified policies to improve quality standards.
  • Coordinated with maintenance to repair or replace beauty equipment.

Princess Cruises
Santa Clarita

Spa manager
02.2009 - 04.2016

Job overview

  • Ensuring that all staff members are properly trained for their positions
  • Running staff meetings to discuss new products, services, and treatments available at the spa facility
  • Managing employee relations issues such as resolving conflicts between staff members and scheduling shifts accordingly
  • Reviewing financial reports to identify trends in spending patterns or revenue changes to help determine future goals
  • Meeting with clients to discuss their desired treatment plans and answer any questions they may have about the spa's services
  • Creating marketing campaigns to promote the business through social media channels, newsletters, flyers, and other means of communication
  • Overseeing facility operations to ensure that they meet state and local guidelines for sanitation and safety
  • Managing the spa's budget by forecasting costs for supplies and equipment repairs, hiring staff, and purchasing any additional services or products required for operations
  • Naidoonatasha31@gmail.com
  • Developing marketing strategies to increase customer retention and attract new clients to the spa
  • Manage outside appointment bookings which include traveling, security
  • POS systems, equipment storage & maintenance
  • Maintain club cleanliness, manage expenses, maximize profit, and create a positive environment for both members and employees
  • Train all new hires on computer system, POS terminal and operational
  • Procedures
  • Maintain inventory and monitor records of all skincare, makeup and gift items
  • Be knowledgeable on the different services offer; facials, massages, hair, tanning
  • Perform facials, hand treatments, foot treatments, anti-aging, chemical peels and microdermabrasion treatments for clients
  • Reinforce all spa staff understands and follows all hotel, Richey and AAA mobile standards at all times
  • Work closely with the wedding chapel and conventions to coordinate wedding parties, bridal events and group reservations in the spa
  • Ensure salon cleanliness according to company policies
  • Develop and administer payroll procedures on a weekly basis
  • Review and revise treatment reservations daily to maximize revenue
  • Supervise administrative functions and ensure all records, payroll and schedules remain up-to-date and file appropriately
  • Assure timely availability of qualify associates through active participation in the salon recruiting, interviewing, hiring and training process.7
  • Perform Brazilian waxing and eyebrow shaping under 15 minutes
  • Body and facial waxing, eyebrow and eyelash tinting and custom airbrush tanning
  • Create promotional and seasonal content for the spa Facebook page
  • Select to review the performance and operational effectiveness of other spas and write formal reports to WTS
  • Evaluate and effectively transition new WTS accounts through creating and implementing action plans with short and long term goals
  • Perform aromatherapy facials according to Aveda procedures

Education

Kasturi Govender

Naturopathy Holistic medicine

Holistic Chrystal therapist: Chrystal Healing
2023

University overview

/ nutrition /

USA
2015

University overview

Advanced Chrystal Healing -, Beauty Therapist: Massage, facials, manicure and pedicure, waxing Gel and acrylic nails

specialist

Reiki level 1
2008

University overview

The beauty

Skills

  • Marketing and business planning
  • Beauty & wellness treatments
  • Stock management
  • Handling complaints

Languages

English
Native

Timeline

Beauty Therapist/Training Assistant Spa Manager

Viking Ocean Cruises, Bergen
05.2018 - Current

Spa manager

Princess Cruises
02.2009 - 04.2016

Kasturi Govender

Naturopathy Holistic medicine

Holistic Chrystal therapist: Chrystal Healing

USA

specialist

Reiki level 1
Natasha Naidoo