Natasha Louw
Manager
Bloemfontein,FS
Work Preference
Summary
Results-oriented Retail and Hospitality Manager with 10 years of experience in store operations and staff leadership. Skilled in team management and customer service, with a focus on enhancing operational performance in fast-paced settings. Bilingual in Afrikaans and English, with expertise in building client relationships and maintaining service standards. Committed to ongoing professional development and organizational success.
Overview
2
2
Languages
23
23
Certifications
8
8
years of professional experience
Work History
Retail Manager
Da Gama Fabrics
04.2024 - Current
- Responsibilities:
- Managed all store activities to ensure efficiency
- Coordinated staff schedules and responsibilities
- Recruitment
- Executed end-of-day cash reconciliation processes
- Organized product displays to enhance sales
- Provided support to customers for positive experiences
- Basic HR and IR
Assistant Manager
Mambos Storage and Home
04.2019 - 04.2024
- Responsibilities:
- Oversaw all aspects of store operations for efficiency.
- Supervised staff to maintain high performance standards.
- Oversaw recruitment efforts to build a strong team.
- Performed cash ups to ensure financial integrity.
- Executed merchandising strategies to enhance product visibility.
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Time Management and Rostering
- Represent store Hearings
- Basic HR and IR
Store Manager
PEP HOME
02.2018 - 05.2019
- Responsibilities:
- Managed daily store operations
- Supervised staff performance and schedules
- Conducted recruitment for open positions
- Executed cash-up procedures at end of shifts
- Arranged merchandise displays for customer appeal
- Provided exceptional service to customers
Education
Certificate - Hospitality
Ikhala VET College
Aliwal North, South AfricaNational Diploma - HRM
Labournet
Bloemfontein, South Africa01-2024
Skills
Retail operations
Inventory Management
Stock Ordering
Receiving
Rostering
Staff Management
Human resources
Labour Relations
Time Management
Computer literacy
Communication
Certification
National Diploma: Human Resources Management and Practices
Training
- Induction - Store Manager
- From: 2018-02-28 To: 2018-03-02
- Course Number: 337581
- Date of issue: 2018-03-02
- Interpersonal Dynamics
- From: 2018-05-08 To: 2018-05-11
- Course Number: 352637
- Date of issue: 2018-05-11
Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Timeline
Retail Manager
Da Gama Fabrics
04.2024 - Current
Assistant Manager
Mambos Storage and Home
04.2019 - 04.2024
Store Manager
PEP HOME
02.2018 - 05.2019
Certificate - Hospitality
Ikhala VET College
National Diploma - HRM
Labournet
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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